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What to do if iPhone shows iTunes

Which means the iPhone is disabled?

Let’s think a little. this inscription can only mean one thing. the iPhone was locked when the user entered the wrong password, to protect against possible hacking.

There are four reasons for it to disconnect:

  • As I said, the owner entered the wrong password one after the other several times;
  • This device can be unlocked simply by being in your. This also applies to the reverse action, when the user accidentally touches the display and the iPhone is locked;
  • One of your children accidentally locked an iPhone. a very common option. If the iPhone falls into children’s pens, then these pens begin to press with their fingers in different parts of the display. By this action, the child can block the phone;
  • Someone deliberately tried to guess the passcode for your iPhone when you didn’t see it.

Of course, Appel is trying to protect your information. For example, it can block the device if several incorrect password entries were entered in order to prevent an attacker from entering the iPhone interface by iterating over the combinations of numbers.

This method of logging into someone else’s iPhone is called Brute force, which can be translated as “Full brute force”. To prevent this, the OS deliberately makes restrictions on the number of such attempts. After that, an alert may appear on the display, such as “iPhone is disabled, please try to log in again after 1 minute”.

In this notification, there can be a different number of suggested minutes, from 1 to 5, 15, 60. The time for which the iPhone will be blocked is directly dependent on the number of incorrect attempts to enter the password:

  • If the user entered the wrong password 5 times, then iOS will turn off the phone for a minute;
  • If the person entered incorrectly 7 times, you will be allowed to continue after 5 minutes;
  • The person made a mistake with the password 8 times, the iPhone will be turned off for 15 minutes;
  • The user tried to enter the password 9 times. the shutdown will be for an hour;
  • But, when the user tried to enter the password 10 times, the mobile device will be completely blocked, and the notification “iPhone is disconnected: connect to iTunes”.

What can you advise here, you should not bring it up to 9 and 10 times. It is advisable to wait a little for the timer to reset and try again to enter the password. It will take less time than trying to resuscitate a locked gadget.

It is possible that you will never be able to remember what the iPhone code is. In this case, it will remain to delete all information from the smartphone, even the parameters. At the same time, if you do not have backups of information using iCloud or iTunes, you will lose data.

Method 1. we enter the smartphone into DFU

  • For iPhone 8, X, XS, XR, 11. press and hold the button on the side and the button to adjust the volume until the “Turn off” slider appears on the display. You need to move it to turn off the phone. When we turned off the iPhone, connect it to the PC, press the button on the side until the recovery mode starts;
  • iPhone 7, iPod touch 7. press and hold the button on the side or top until the “Turn off” slider appears. Turn off the phone by holding down the button that decreases the volume. We connect iPhone to PC. Next, hold down the button that decreases the volume until the recovery mode appears;
  • iPhone 4s, 5, 5s, SE, 6, 6s, iPod touch 6 or older. press and hold the button on the side or on top (depending on which phone) and wait until the “Turn off” slider appears. Turn off the phone and press the “Home” button. Turn off the smartphone by pressing the “Home” button and connect the PC using the cord. Then we press the button “Home” until the moment when the recovery mode appears.

Resetting the counter by minutes

If you are at home and have your PC next to it, which has a connection with the switched off iPhone, it is possible to connect them via a cable and synchronize. This can remove the countdown counter with the above message.

When you click on the button indicated by the selection, the timer will be reset and you will have the opportunity to enter the correct password. At this time, you do not need to wait at all for the synchronization to be completed. There is an opportunity to interrupt it as soon as it starts. But, nevertheless, a smartphone under lock will not work from this.

Crashes That May Appear While Connecting iTunes

Some people have a problem that the iPhone cannot connect to iTunes and will create an error 0xe8000015 when the smartphone is still under the block. Consider the reasons why it appears:

  • You could simply download an old version of iTunes. In this case, it is enough to update the utility to a new version and reboot the phone;
  • The cable that connects the phone to the computer may be damaged. In this case, it is desirable to use a different cord, or input;
  • In Vidnovs, you need to launch the “Device Manager”, then “USB Controllers”, right-click on the inscription “Apple Mobile Devices USB Driver”. Update it. After we reboot the PC;
  • You can try using a different PC if the failure occurred due to the computer software.

In most cases, when we update iTunes and drivers, we get the intended action to restore iPhone using iTunes. But, if not, then you should restore your smartphone by using “Find iPhone” in iCloud.

Method 2

When you have a macOS Catalina or newer system, you need to open Finder and look for your phone in the column on the left. For other operating systems, you need to run the iTunes utility and find the desired mobile gadget in the left column. A dialog box appears where you need to select “Restore” (you should not choose an update).

The Finder or iTunes apps will download software for the iPhone. This will take about 15 minutes. Next, the iPhone will be updated to the newest update. This will remove all information from it, along with the password. Basically, your iPhone will be new, ready for various settings and backups created in advance.

Retry after 15 minutes

So, it is best if the phone was locked when you entered the code less than 10 times, to wait for the period indicated on the display. An alert like “iPhone is off, you need to try again after 15 minutes” will count every minute. From here, you will have the opportunity to see how much more time you need to wait.

Even when blocked, emergency services can be called. To do this, you need to tap on the SOS button at the bottom of the display. So, we are waiting for the countdown to start: the smartphone changes this alert once a minute. Then you can try to enter the correct code.

READ  How to Unlock iPhone 7

Once the waiting period has passed, the display will change to the digital screen you are used to. You will be prompted to re-enter the code. You need to be careful. If a new error occurs, a new waiting period will begin. Next, you need to try to enter the exact password the first time, otherwise the phone will be locked.

iphone, itunes

The Radical Way to Unlock iPhone

There is a radical way disabled in iOS by factory settings. Using this method, you can erase all information from the iPhone if you enter the input password 10 times in a row. To activate it, you need to go to “Settings”, select “Touch ID and password” (maybe “Touch ID and password”), then enter the password. Scroll down to the bottom of the display to find the slider that says “Erasing data”. Do not use this function if you often forget your password.

IPhone Screen iTunes Cord

The appearance of the iTunes cord and the icon of this service on the black screen of the iPhone, as a rule, indicates a software or hardware failure. Very often, the cord appears after the user has made an attempt to update the operating system or roll it back and at this time some kind of failure has occurred. An error during self-flashing of a mobile phone is one of the most likely reasons for a connection cord to appear on the iPhone screen. If the problem is software, then it is quite easy to solve it on your own. It is enough to download and install iTunes on your computer, connect the phone to the computer via a wire and click the “update” button in the appeared window of the iTunes program if it is available (the data will not be erased during the update) or the “Restore” button (this procedure leads to the complete loss of all user data on the device).

The second common reason for the splash screen with a cord to connect to iTunes is a hardware failure. If you have followed all that is described above and in the process of restoring the software iTunes gave an error message, then in 95% of cases this indicates a hardware failure and you need to contact the service center. Here is a small list of iTunes bugs and what they might be related to:

Error 1 or error 50 indicates problems with the modem part of the phone.

iphone, itunes

Error 3194 usually occurs when trying to restore a phone with an older version of software that has already stopped signing in iTunes.

Error 9.A very abstract error and can occur for a wide variety of reasons, from a front camera cable to a faulty processor.

Error 40 most often indicates that the problem is with NAND memory.

Error 4005. as well as error 9 can occur for many reasons.

Error 4013. has a wide range of causes. For example, on the iPhone 5s, this problem occurs due to a malfunction of the Flash file system, and on the iPhone 6s, this error most often occurs due to problems with the processor of the modem part.

Error 4014 most often indicates problems with RAM.

This is not a complete list of errors that can occur when recovering P.O. the list is very wide and by mistake it is impossible to say with absolute accuracy what is out of order. Requires professional, hardware diagnostics. (ed. and not fortune-telling on the coffee grounds :-))

Also, from the recovery mode, if it was not started by the system due to an unsuccessful update, you can try to exit by forcibly restarting the phone (press and hold the “Home” and “Power” buttons). If the cord does not disappear after restarting, then it is obvious that your iPhone has entered the Recovery Loop mode. In this case, the iTunes cord will appear on the screen even after the hundredth reboot. It is extremely difficult to solve such a problem without being a specialist. It is best not to waste time and risk your smartphone and go to the service center, where experienced specialists will help within ten minutes.

Some “experts” advise using special programs such as TinyUmbrella and RecBoot to exit the “loop”. We warn iPhone owners that using any software to eliminate this error can lead to a complete loss of data in the phone’s memory. If after restarting the operating system you see the iTunes screensaver again, the most correct solution would be to visit a specialized workshop.

reinstall iTunes

System crashes and incorrect settings can cause problems when working with iTunes. In this case, we recommend that you reinstall iTunes, and then re-authorize and sync your Apple device with the program to fix the problem with displaying applications.

But before you install the new version of the program, the old one will need to be removed from the computer, and this must be done completely. We have already talked about how to accomplish this task on the site.

And only after the program is removed from your computer, restart your computer, and then proceed to download and install iTunes.

As a rule, these are the main methods to solve the problem with displaying applications in iTunes. If you have your own solutions for this problem, tell us about them in the comments.

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update iTunes

If you have not updated iTunes on your computer for a long time, then this can easily cause problems with displaying applications. In this case, you will need to check for updates in iTunes and, if they are found, install them.

After that, try to sync in iTunes.

Apps are not displayed in iTunes. How to fix the problem?

authorize the computer

In this case, the lack of access to applications in iTunes may arise due to the fact that your computer is not authorized.

In order to authorize a computer, click on the “Account” tab, and then go to the item “Authorization”. “Authorize this computer”.

In the window that opens, you will need to enter the password for your Apple ID account.

In the next instant, the system will notify that one more authorized computer has become.

reset jailbreak

If a jailbreak was performed on your Apple device, then with a high degree of probability it can be argued that it was he who caused problems when displaying applications in iTunes.

In this case, you will need to reset the jailbreak, i.e. perform the device recovery procedure. How this procedure is performed was previously described on our website.

Using cold

Exposure to low temperatures. an extreme life hack will get rid of the error. The gadget is pre-turned off and put into the freezer in an airtight bag. The residence time in the freezer is 15 minutes. Then it is taken out of the refrigerator and left at room temperature. After acquiring normal temperature, it connects to the PC and turns on. The error should disappear, otherwise you should contact the service.

Try updating your iOS device again

The error can also occur through an outdated firmware version. There are several ways to update your device:

  • download from the official website, in this case, you should monitor the stability of the Internet;
  • manually, via USB cable and the latest version

A common reason for unsuccessful installation of updates is the use of a non-original cord.

Using a different PC

Internal resources also wear out, which leads to incorrect operation.

If the problem persists, although the OS and the program are new, you should try updating the device on another PC.

Restarting devices

The first solution that comes to mind when any crashes occur is to reboot. In most cases, software errors are temporary, and after a full reboot, everything returns to correct operation. How to do:

  • on models 4s, 5s, SE, 6, 7, 8, X, press the “Home” and “Top / Side buttons” at the same time;
  • wait for the slider to appear on the screen and drag it down.

In models where a large button is not provided, which is responsible for going to the main menu and unlocking, only the “Side button” is used.

OS update

Besides the latest version of the application installed, the latest Windows must also be installed. When flashing the device on an old version of the computer, a conflict between running programs may occur, which will lead to an error.

Connecting to a different USB port

It is not uncommon for high-speed data ports to stop working correctly during the upgrade process. Fixes the situation by switching to a working port and retrying.

Device recovery through DFU mode

If the iPhone is not restored via iTunes “error 4013”, a fallback option will come to the rescue. DFU mode implies a complete rollback of the device, as well as the deletion of all existing information. How to start:

  • we connect the phone to the PC;
  • run the pre-updated iTunes program;
  • turn off the smartphone, but leave it connected to the program;
  • remove all tasks by swiping to the right;
  • hold down the “Power” key for a couple of seconds, then without releasing the button. “Home”;
  • release only “Power” and wait for the DFU mode window to appear;
  • in the program on the PC, select the option “Restore smartphone”;
  • start the process and, after completion, restore the information from the backup that was saved on iTunes.
READ  iPhone connect to computer through the program

Error 4013 when restoring iPhone 4s, 5s, SE, 6, 7, 8, X: red screen and restart

The iPhone could not be restored “error 4013” and a red screen and restart indicates a problem with contacts. One of the recovery methods is strong heating or cooling of the gadget for a period of 30-40 minutes. To carry out the work, you will need a professional soldering station and special skills.

iPhone not flashing, error (14)

Error 14 with iPhone firmware can be both software and hardware in nature. If the problem is software, error 14 informs the user that the device was entered into an incorrect mode (DFU or Recovery) during firmware, or that it does not require a firmware update, but a restore from scratch (this can happen if you update the firmware by “jumping” a few software versions, e.g. from iOS 4.x or 5.x to iOS 7.x or iOS 8).

There can be only one solution in this case. iPhone software recovery from scratch. If after that the device is normally flashed, activated and works stably, then the problem is solved and you just have to think about how you can get the information lost from the iPhone back.

If the iPhone does not want to flash in any way and constantly gives the same error, then you should contact the technical specialists of the service center for diagnostics, clarifying the causes of the malfunction and their high-quality elimination.

iPhone not flashing, error (1) or (-1)

In the numerous descriptions of iTunes errors on the Internet, you can find a way to fix the error (1) when flashing an iPhone, which consists in a simple recommendation to change the USB cable or download the firmware file again. However, everything turns out to be not so simple: in 99 percent of cases, these actions will not solve the problem with the iPhone firmware.

The fact is that if the iPhone is not flashed, and iTunes gives an error (1) or (-1), this indicates obvious hardware problems with the device. Most often, the cause of these problems is a malfunction of the radio module (modem) microcircuit or flash memory. Only an experienced service center specialist can more accurately determine the cause of the malfunction and the possibility of its elimination, therefore, if your iPhone is not flashed, and an error (1) or (-1) is displayed in iTunes, you should contact a specialized workshop, whose employees have the necessary experience work and knowledge of the specifics of Apple technology.

What to do if the iPhone is not flashed and gives an error

One of the most frequent reasons for Clients to contact a service center (after various mechanical damages, of course) is problems with the device firmware, the main symptom of which is that the iPhone is not flashed or turned on. This often leads to very sad consequences for the iPhone owner: loss of personal data and complete failure of the device.

The reasons for the iPhone not being flashed can be different: an error downloading or installing a new firmware, inaccurate use of third-party software (for example, during the jailbreak procedure), or some kind of hardware malfunction caused by some kind of mechanical damage or moisture ingress.

Very often, problems with iPhone firmware are accompanied by an error message that appears in iTunes when a device is connected to it. Often, the error number can be used to determine the reasons for the strange behavior of the device. Below are the most common mistakes and a short decoding of the preliminary “diagnosis”, which can be more accurately determined only in the conditions of the service center.

iPhone won’t flash, error (1601), error (1603), or error (1604)

Errors of the 16xx series, as a rule, are associated with incorrect operation of the iPhone software, which can be caused either by careless actions of the user when trying to hack the operating system of the device, or by internal software errors. Most often, if the reason for the appearance of this or that error is related to the software part of the iPhone, restoring the firmware again using the standard tools of the iTunes program, or special software, helps.

But there are times when the same error numbers characterize a completely different malfunction. the inability of iTunes to gain full access to the device. This may be due to a malfunction of various components of the iPhone: the lower cable, battery, processor board. Only an experienced specialist in a service center can fix such problems.

iPhone is not flashing, error (3)

Error (3) when flashing an iPhone in most cases is also associated with a hardware malfunction of the radio module: as a rule, this error is issued by iTunes at the stage of flashing the iPhone modem. Here, as in the previous case, you are unlikely to be able to solve the problem without contacting the service center.

iPhone not flashing, error (29)

As in cases with other iTunes errors, if the iPhone is not flashed, and the program displays an error (29), there can be several reasons for this malfunction: from an outdated version of iTunes or a USB cable malfunction to hardware problems of the device. At the same time, hardware problems can be of a very diverse nature: from problems with the bottom connector to the compatibility of the battery with the motherboard, when checking which during the firmware an error is issued (29). In such cases, you must either replace the iPhone battery with a new one, then reflash the device; or reflash with a temporary installation of another battery.

iPhone not flashing, error (3194)

Error 3194 when flashing an iPhone most often indicates that the firmware version you are trying to flash the device to, for some reason, does not pass the check on Apple servers. This may be due to the fact that, for example, you are trying to install a no longer supported version of iOS, “custom” iOS with jailbreak, or your computer is blocking iTunes access to Apple’s verification servers.

As a rule, if the iPhone is not flashed and displays error 3194, it may be enough to try to install the firmware again after checking the network access settings inside the operating system. If you cannot do this or the error repeats again, we recommend that you contact the service center for advice: it may well be that the reason for the appearance of error 3194 may lie in problems with the “iron” filling of your iPhone.

What to do if iPhone is disconnected, connect to iTunes?

You got the messages “iPhone is disconnected, try again in 5 minutes” or even “iPhone is disconnected. Connect to iTunes ”? If you enter the wrong passcode five times in a row, your iPhone will automatically turn off within 1 minute and an error message “iPhone is disabled” will appear on the screen. And if you enter the passcode by mistake 10 times, your iPhone will shut down completely and you will have to restore it with iTunes.

Via iTunes to remove password

If you’ve ever synced your iPhone with iTunes, you can restore it. including passcode from iTunes. In this case, the data on the device and its password will be erased.

Connect your device to the computer that was syncing.

Open iTunes. If you are prompted to enter your password, use a different computer that also syncronized your device.

Wait while iTunes syncs your device and creates a backup. After syncing and backing up, click “Restore [device]”.

Click “Recover from iTunes Copy”. Then select your device in iTunes. Look at the creation date and size of each backup and choose the one that suits you best.

If you’ve never synched with iTunes or set up Find My iPhone in iCloud, you’ll need to use Recovery Mode to restore your device. Connect your iOS device to your computer and open iTunes, make a forced restart, select “Restore”.

How to Unlock iPhone with or without iTunes

If you’re unfortunate enough to have your iPhone completely disabled, don’t worry; below we will share the three main ways to unlock a disabled iPhone X / 8 / 8Plus / 7 / 7Plus / 6s / 6 / 5s / 5 via iTunes or without iTunes.

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Unlock iPhone with Find iPhone

One of the most widely used methods to disable iPhone without fixing iTunes is Apple’s Find My iPhone feature. If you remember your Apple ID and passcode and Find My iPhone is enabled on your device. It allows you to track the device, as well as perform some remote manipulations with it, including erasing all information from the device. In order to unlock an iPhone without a password, you must:

iphone, itunes

Log in to your iCloud account from a web browser in the list of all devices, select the iPhone or iPad whose password you want to reset Click “Erase iPhone” or “Erase iPad“.

Password forgotten how to unlock iPhone via Tenorshare 4uKey tool

Tenorshare 4uKey. It is an iPhone unlocking tool that allows you to unlock your iPhone / iPad without a password. This is the Most Effective and Easy Way to Fix Disabled iPhone without iTunes Backup.

Download and Install Tenorshare 4uKey on PC / Mac before we start.

Launch Tenorshare 4uKey and connect iPhone / iPad to computer via USB cable.

After 4uKey recognizes your device, you can press “Start” to remove the iPhone passcode.

Before unlocking iPhone passcode, download the latest iOS firmware over the Internet.

How to Fix when your iPhone stuck on the iTunes logo !

When the software is downloaded to your computer, you can click “Start Unlock” to start restoring iPhone without passcode.

The whole process takes a few minutes. Please keep your device connected to the system recovery process.

When the iPhone Passcode is successfully removed, you can set your iPhone as new, including Passcode, Touch ID, and Face ID.


To go to the AppStore, you need to select the iTunes Store item and re-enter your ID. After downloading a game or application in iTunes, you can transfer it to your phone, for this click on “Devices. Programs “, and then on the icon of the downloaded game or application” Install. Synchronize”.

Installation and first launch

To get started with iTunes, you need to go to the Apple website and download the program. Next, you need to open it and log in by entering the data obtained during the registration of the Apple ID. Now let’s customize iTunes for ourselves a bit:

  • To expose the side menu, press the key combination CtrlS
  • To expose the top menu press CtrlB.

Through the top menu we find the item “Settings. Sources “and check the boxes for the media that you need.

Now you can try connecting your iPhone to your computer using a USB cable or Wi-Fi. Although our media library is still empty, we must make sure that the program sees the device and we will not have problems in the future. At this stage, we can sync the devices in order to keep a backup of the phone on the computer.

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There are a lot of features in iTunes, which will be covered in separate articles. Today we have told you the most basic thing. We hope that after reading it, it became clear to you what iTunes is and what it is eaten with. We wish you to learn how to use the program without problems, because there is nothing difficult about it, it is a pleasure to work with it!

Do not forget to read the comments, there is also a lot of useful information. If there is no answer to your question, and there is an answer to later comments, then the answer to your question is contained in the article, respect someone else’s time.

What is iTunes and how to use it

iTunes is a program designed for gadgets from Apple, it fits into Russian slang “iTunes”, and avid apple users call it “Tuna”. The function of the program is synchronization with the gadget, filling it with content, backup storage of all information that is, for example, on the iPhone.

If you were careful, you may have realized that you will not be able to transfer photos, games, music, movies or books directly from your computer to your iPhone, so you will have to use iTunes to create a library. There is no other way. In this article we will tell you how to do it correctly.

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Recovery Loop Mode. Compliant

There are cases that after a forced reboot, which is used to exit the normal recovery mode, the iPhone still continues to load a black screen, on which we see the cord and iTunes again and again. This situation means that the iPhone has entered the so-called Recovery Loop mode. A phone or tablet in this mode is very often driven by the iTunes program. Getting into the Recovery Loop can happen for various reasons, for example, as a result of errors when updating or restoring iOS firmware. A recovery loop can occur as a result of a software, hardware or household failure (for example, the cable was accidentally pulled out), once we ourselves put the iPhone into Recovery Loop mode when we tried to downgrade the iOS firmware from 7 to 6.

Why did we add the word “Obedient” in the subheading? Yes, because you can still get out of the obedient recovery loop and return the iPhone to a working state without losing information, for this we used the TinyUmbrella program, some users with TinyUmbrella had difficulties, and we found a more convenient way to exit the Recovery Loop using the program RedSn0w. There are other programs to exit the loop. iReb and RecBoot.

Cord and iTunes icon on iPhone and iPad screen. Recovery Mode or Recovery Loop?

Friends, cases of the appearance of a USB cable and the iTunes icon on the screen of iPhones, iPads and iPods are quite common. In general, it is generally accepted that if a cord and an icon in the form of the iTunes program logo appear on the black display of one of these devices, then this means that Recovery Mode is running. But not everyone knows that the cable and iTunes, in addition to Recovery Mode, can mean Recovery Loop, which is different from the recovery mode.

In order for you to be able to make an accurate diagnosis, to determine the mode in which your iPhone (or other device) is displaying a USB cable and iTunes, we will write down the results of our research acquired as a result of the operation of these mobile Apple devices. And maybe our meager knowledge will help at least someone solve their problem and restore the phone or tablet to work.

Recovery Mode. Normal

The iPhone or iPad is entered into the usual recovery mode using simple steps, the sequence of these steps is described here. “How to enter iPhone into RM”. To exit the normal Recovery Mode, we simply left the iPhone for a while, it rebooted itself and exited recovery mode. To immediately exit recovery mode (so as not to wait), we simply forcibly rebooted the iPhone. It turns out that from the usual recovery mode, unlike others, it is quite easy to exit with a reboot.

Fix Recovery Mode Loop OR iTunes Logo on iPhone, iPad & iPod Touch

Recovery loop mode. not obedient

If your iPhone or iPad falls into a naughty Recovery Loop, then, as a rule, not only a forced restart is powerless, but the programs redsn0w, iReb, TinyUmbrella and RecBoot also cannot get the iPhone out of the recovery loop. As a result of using the programs above, the iPhone continues to display the USB cable and iTunes logo after reboot. In this case, we did not succeed in avoiding the loss of information stored in the iPhone, but it’s good if you also made a backup copy earlier.

If you have caught a naughty recovery loop, then all that remains is to connect your iPhone to iTuens and try to flash it. Sometimes the phone cannot be flashed in this mode, then it is put into DFU mode and again they try to flash it. As a result, the iPhone firmware erases all information, and we restore it from the backup made earlier. It happens that after flashing the iPhone or iPad, they are asked to enter someone’s Apple ID and password, but this is a completely different story.