Skype won’t open on my laptop What to do

Can’t sign in to skype on windows 10? The version is probably out of date.

Microsoft is forcing users to switch to the new version of Skype. In this case, old versions of all sorts are limited. The only thing you can do is refresh or close the application.

In this case, there are 2 options:

  • Install the new version and use it
  • Reinstall the old version of Skype and prevent it from updating. In this case, the application will NOT receive an update that restricts its use.

What choice is up to the user. Stay on the familiar version, but without the updated one, or use an unusual new version with new functions and constant updates.

Recovering a file deleted by Windows 10 Defender as saving a drowning man is the work of the drowning man himself

It is very NOT nice when Skype does NOT start on windows 10 at the moment when it is really needed. We will look at the main causes of the problem, why Skype does not open on Windows 10 and how to solve it.

As with any system error or problem. There are several reasons for its occurrence. This situation may arise for the following reasons:

  • Update process
  • Skype won’t start due to outdated version
  • External restrictions. Systems or third-party software
  • Connection error
  • Skype itself

We will consider every possible option, why skype does not open what to do in windows 10 to solve this situation.

For version 7 and below

  • Press the WinR key combination, enter the path% appdata% skype and click OK
  • Find the shared.Xml file and rename it to shared1.Xml
  • Restart Skype and try launching it

Reinstalling the app

If the above options did not help and Skype still does NOT load on Windows 10, then try reinstalling. Depending on the version of the application you are using, there will be different ways to reinstall.

Skype is updating

The most common situation. The user tries to start Skype, but nothing happens. This is done so that during the update, It will not start until the update is installed. Try to wait a little while the app does NOT install the update.

You can also disable the Skype Update service so that such situations do NOT arise anymore.

Disabled telemetry

If you have used applications or programs to disable telemetry / tracking Windows 10, then there is a possibility that these actions could lead to an error starting Skype.

In this case, you need to open the hosts file, which is located in the etc folder (WindowsSystem32driversetc). After that, delete all entries containing words. Windows, microsoft and skype. Save the file and restart your computer.

Disabled telemetry

If you have used applications or programs to disable telemetry / tracking Windows, then there is a possibility that these actions could lead to an error starting Skype.

In this case, you need to open the hosts file, which is located in the etc folder (WindowsSystem32driversetc). After that, delete all entries containing words. Windows, microsoft and skype. Save the file and restart your computer.

Antivirus or firewall limitations

There have been cases when the correct operation of Skype was interfered with by means of protection. Antivirus or firewall. Now this problem is much less common, but there are still a lot of users of old antiviruses and NOT updated versions of Windows.

Try to temporarily disable the antivirus protection in the settings and check the work of Skype. If the application began to work / install correctly, then add it to the antivirus exclusions and continue working (but it is better to update the antivirus).

It’s also worth checking your Windows Firewall settings. The application must be allowed external connections. If permissions are denied, Skype will not work.

In general, connection errors due to security features are NOT uncommon. Attempting to secure the device may affect other standard applications.

Reinstalling the app

If you followed the previous methods, but Skype does not open, what should you do in this case for windows 7? You need to try reinstalling the application.

You can delete the program using several options:

  • Behind “Programs and Features”. Click the WinR combination, enter the appwiz.Cpl command. Click on the application and then on the Uninstall button.
  • Through the uninstall utility ( Download and run it. Then select Skype and wait until the end of the deletion
  • Through any optimization software. Revo Uninstaller, Ccleaner, etc.

The new version can be downloaded from the official website

Skype does NOT start on Windows 7

Due to the aggressive policy of Microsoft, users of older versions of the application were left with a choice:

  • Install the new version and use it
  • Reinstall the old version of Skype and prevent it from updating. In this case, the application will NOT receive an update that restricts its use.

What choice is up to the user. Stay on the familiar version, but without the updated one, or use an unusual new version with new functions and constant updates.


This option solves both the problems of entering the application and launching in general.

For version 7 and below

  • Press the WinR key combination, enter the path% appdata% skype and click OK
  • Find the shared.Xml file and rename it to shared1.Xml
  • Restart Skype and try launching it

Checking the availability of Microsoft servers

You can also test the work of Skype in the web version. To do this, follow the link:

But if the Web version does not work correctly, then the problem may be from Microsoft. To solve problems of this nature, a page has been created with Tracking the status of the service.

Information on individual services and features, as well as past issues is available here.

Failure in the settings of the program itself

The malfunction may lie in the settings of the application itself. Eliminated by collecting them according to the following instructions:

  • Open the task manager using the keyboard shortcuts CtrlAltDel (by selecting the appropriate item on the opened screen) or CtrlAltEsc.
  • Find skype.Exe in the list of processes and complete it via the context menu (RMB. will complete the process).
  • Press the WinR combination, where enter the command “% appdata% \ skype” (without quotes), and call it “Ok”.
  • Delete file “shared.Xml”.
  • Launch skype.

As a result of these actions, the program configuration parameters will be reset. All settings will be reset, including account data. At startup, you will need to re-authorize (enter your username and password) in the application. In most cases, this will fix the problem.

Blocking by antivirus

Antivirus software and / or firewall (firewall, firewall) can block Skype’s Internet access. This happens most often when using third-party antivirus software, especially from little-known developers. This could be due to a misconfigured antivirus or firewall. The latter can perceive the messenger as malware. This often leads to the inability to launch the application. If you are using Kaspersky Internet Security, just follow these steps:

  • Open the main antivirus window, go to autotuning, clicked the button below.
  • Go to the “Advanced” tab, where click “Threats and exclusions”.
  • In the window that opens, they will call “Configure exclusions”, where select the “Add” option.
  • In the explorer window, go to the root folder of Skype, which and add as an exception.

If you are using the integrated Kaspersky Endpoint Security software, the sequence of actions looks like this:

  • Run the application, go to the main settings, where to open the “Antivirus protection” tab.
  • Go to the “Settings” section, open the “Exceptions” tab.
  • In a new window, add the Skype program to the exceptions.

Due to these manipulations, Kaspersky Anti-Virus Tools will no longer perceive Skype as an unsafe program. This usually does not happen with other antiviruses. But, if Skype is still blocked by security software, it is enough to simply add the latter to the exceptions, which is done by analogy with the instructions above.

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Skype does not open on a laptop

There are a lot of programs for communication, including voice and video, but the popularity of Skype is still very high. If people already use other messengers more often for text and voice communication, they prefer to use Skype for video calls. Sometimes the program crashes. Skype often won’t open on a laptop or computer. What to do in this situation depends on the cause of the problem. There are several standard solutions that need to be applied to fix the problem.

Why Skype won’t open on a laptop

The reasons why Skype does not open on a laptop can be both in the program itself and in the operating system. Sometimes the failure is caused by hardware malfunctions of the computer, for example, due to the failure of the webcam, the program may open with an error. There are solutions for all types of problems. First of all, you need to decide on the specific type of malfunction: skype does not open at all, starts with an empty window or an error message.

Server problems

Skype is a client-server-client application. Consequently, the performance depends not only on the user’s computer, but also on the servers that service the program. Server hardware is also prone to failures. Such problems are independent of users.

If the problem lies in the servers, you just have to wait for the developers to fix it. As a rule, failures are eliminated quickly enough, usually not longer than a few hours. If such a malfunction occurs, do not neglect contacting Support. The sooner technical support learns about breakdowns, the faster it will be eliminated.

The Skype audience numbers millions of users around the world. Therefore, the administration of the service tries to quickly fix problems. Usually it takes up to several hours to restore work. However, there were cases when failures dragged on for almost a day.

Internet problems

Very often, Skype’s inoperability is caused by a poor or no Internet connection. Laptops are usually connected to the network via Wi-Fi. Check if the wireless connection is working. If there is no Internet connection, you will not be able to log in to the program. In some cases, the internet is stable, but the application does NOT detect the connection. In such a situation, it is recommended to check the following points:

  • Program update. Perhaps an old version is installed on the laptop, which no longer works. You just need to download the latest version from the official website and install it.

Note! Sometimes, on the contrary, a new version turns out to be inoperable. In this case, you should try to install an older version of the program.

  • If you are considering a web version of skype, you can try running it in another browser. Not all browsers are capable of running Skype normally.
  • Incorrect network configuration parameters in the operating system or modified hosts file. It is recommended to clear the “hosts” file and reset the Internet connection settings.
  • Unable to establish a connection to the server due to VPN connection. Some VPN providers block Skype, so you can temporarily turn off VPN.

Initially, you should make sure that there is or is not a connection by the icon on the taskbar or in the tray. The connection can be any (3G, 4G, Wi-Fi, Ethernet), its status is always displayed in the system tray. If the icon has a cross or a yellow triangle, there is a connection problem.

If the icon indicates that there is no problem, you should try opening any links in your browser. You can immediately use a connection speed testing service such as SpeedTest. Perhaps the speed is critically low, due to which Skype cannot connect to the server.

How to fix the problem

If the above methods did not help to eliminate the malfunction, you will have to resort to more complex measures. Perhaps the application shortcut is just damaged. It is enough to make a new shortcut like this:

  • Go to the partition where the operating system is installed, usually a local drive “C”.
  • Open folder “Program Files”.
  • Find and open the Skype folder.
  • Name the skype.Exe file with the right mouse button, select “send”, and click “desktop”.

A new program icon will appear on the desktop, through which it must be launched. If the application also does not start using the new shortcut, you can use the following solutions:

  • Check your computer for viruses. Malicious software could damage Skype. The check can be performed using such tools as Dr.Web CureIT or Kaspersky Virus Removal Tool.
  • Check the relevance of the virus databases in the anti-virus application. In most cases, the antivirus is NOT capable of detecting new threats due to obsolete databases. Updating is done in the settings. Paid antiviruses are updated only with a valid license.
  • Update drivers and system components. The drivers can be downloaded from the official website of the laptop manufacturer. Key system components include DirectX, Java, ActiveX. After installing all updates, the laptop must be rebooted.
  • Clean up the hard drive from junk files. As you use it, the system accumulates temporary unnecessary files that simply take up space. To remove them, you can use the standard Disk Cleanup utility available in the Control Panel or in the properties of each local disk. You can also resort to third-party programs, the most popular and effective is CCleaner.
  • Reinstall the program. First, it is removed through the Add or Remove Programs menu, and then reinstalled. If this does not work, a complete reinstallation of Windows will be required.

Important! Download skype, antiviruses and other applications exclusively from official sites. Third-party software may contain viruses!

Skype won’t open on a laptop. what to do?

Despite the fact that nowadays you can find many different applications for interacting with an interlocutor, skype is still in high demand. Thus, whenever a problem occurs, the source of the problem must be eradicated immediately. In the written article, we will analyze Possible defects and methods for their elimination.

Failure in the settings of the program itself

It is not superfluous to try to reset the parameters. However, this will require certain steps:

  • First, you need to go to the root folder and delete certain files in it. Therefore, it is necessary to disable the process through the “device manager”. You can also use quick access by pressing the combination “ctrlaltesc”.
  • Then you can open the application and mark the “run” by the key sequence “winR”.
  • Now it is essential to enter the special command “% appdata% \ skype” so that you will be transferred to the explorer.
  • There you will also have to delete the file named “shared.Xml”.
  • After that, will restart Skype.

Thanks to this method, all available data will be cleared independently, as well as profile indicators will be deleted.

Server problems

It may turn out that the violation is related to the crash of processes in the main server. This is the only case, not dependent on user manipulation. So, it is most often temporary. But fortunately, these malfunctions are eliminated quite quickly by contacting technical support with a question. This is explained by the fact that the site is used by millions of people, and they cannot be left unconnected. Accordingly, it may take anywhere from two hours to one day, provided you DO NOT alert Microsoft. If the specialists on the service platform could not help, then you should think about the following options.

Antivirus blocking

In addition to the fact that the information on the site may undergo a virus attack, the opposite situation is obvious. With it, all procedures are blocked by a firewall or antivirus. This happens due to the fact that they accept the described platform on the media infected with software that interferes with the implementation of work processes. This is why the area is automatically closed at startup. If you have Kaspersky Internet Security installed, then follow the steps:

  • First, you should start it, and then open the autotuning using the button located at the bottom.
  • Next, you need to activate the “additional” layout, so that in the future it will be called “threats and exceptions”.
  • You will see a window in which you need to click on “configure inclusions”. “add”.
  • After that, you will have to indicate the location of the document. It is important to enter “eicar-test-file” in the column titled “object” and include all reachable items for security.
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When using a similar platform, namely Kaspersky Endpoint Security, a different course of events will be required:

  • First of all, you should go to the parameters to highlight the “anti-virus protection” column.
  • Now press the line “settings” from the category “exceptions”. In the accessible section, you need to add the desired program to the list.

As a result, Kaspersky will never again consider the Submitted Site as an unsafe file, since it has been added to the appropriate folder.

Internet problems

A large number of users before launching trite forget to double-check the availability of access to wi-fi. Because of this, the connection turns out to be impossible, and it is not possible to log into the account. It is possible that the Internet will be connected to the computer, but the program will not distinguish it. It is recommended to pay attention to the points presented below:

  • It is likely that you have an outdated version installed on your device. Therefore, you only need to update or download a new one.
  • Maybe it’s the browser that turns on skype.
  • There is something wrong with the hosts file or with the Windows network throttling. Then it would be a good idea to clear and examine all Possible parameters.
  • Unable to connect due to VPN. When activated, it is still better to disable it.

It doesn’t matter how your equipment is connected to the network. 3 / 4G, Wi-Fi or with support for a cable connection. you should still look at the status image on the system tray. It is also useful to make sure that there is no exclamation mark in yellow near the icon. After that, you can open links, test performance through them. Or even use special servers, for example, Speedtest. It is thanks to him that you can find out the flow rate. If everything is in order with the Internet, then go to the second point.

Why Skype won’t open on a laptop?

Let’s identify several sources that, in one way or another, can affect performance. Namely: from the program itself to defects in the operating system. However, in any situation there is a way out. First, you should divide the problem into subtypes: Skype does not open at all, an empty window opens, or an error occurs immediately. The first two of the named are related to a crash in the browser, the third suggests many options.

Troubleshooting options

So, if the above presented methods did not help to get rid of the problem, you will have to proceed to the most effective solutions. The following method assumes an algorithm for generating a new label from the steps described below:

  • First you need to open a folder called “Program Files” through the hard drive C.
  • Then go to the materials “skype” by pressing the right mouse button. You need to select “send” and then “desktop”. The brackets should say “create shortcut”.
  • Therefore, an icon will appear, through which you will have to open the messenger every time. In addition, you have to call a specific menu in order to click on “properties” through it. In the line “object” add the command. / legacylogin. And in the end, save the changes by “apply”.

Now, thanks to the new link, the application will also be displayed in the corresponding version, however, at the same time, Internet Explorer self-tuning should not be required. Let’s look at a few more solutions:

  • As mentioned earlier, it could be viruses. In this case, it is advisable to check the laptop as a whole for their presence.
  • Beforehand, you should also make sure that the antivirus is up to date and ready to reliably detect visible infections. Re-uploading drivers will be useful. Better to check for ActiveX, JavaScript and DirectX updates. After the procedure, you must definitely restart the device and try to turn on the site again.
  • Besides, you may have too much garbage on the disk. In this case, it is advisable to use a utility such as CCleaner to clean it up. You can also manually get rid of extraneous material when using the indicators of the C disk. That is, by switching to the “general” layout, you need to put a checkmark everywhere and call it “save”.
  • And, perhaps, the last method, which resolves the issue in most cases, is a complete removal or reinstallation. This procedure consists of the following steps. You need to go to “my / this computer” in advance. At the top of the resulting area, you can find the line “delete or change the program”. Therefore, it is important to click on it. A list of all available applications will open. Among them you need to find what you want and mark “delete” next to it. After that, you can reinstall and run the latest model. Therefore, it is highly recommended not to forget about updates, but to download them in a timely manner.

Why Skype won’t open on my laptop?

At the moment, the following reasons are known due to which the presented problem occurs:

  • The Skype version is outdated, which is why the application will simply refuse to start;
  • A non-licensed program was established;
  • Internet connection problems per user;
  • The update was installed with errors or a failure occurred;
  • There is not enough free space on the disk where Skype is installed;
  • Insufficient access rights that are used when starting the application;
  • Antivirus blocks some files that Skype uses to work.

Depending on the cause of the malfunction, select the correct remedy instruction. All the described solutions are within the power of all users, no matter what experience you have in using a PC.


Sometimes you can fix the problem by reinstalling the application. Any software is not perfect, perhaps an error occurred while downloading the update, and one of the required files was lost at the time of downloading. Do the following:

  • Open the “Computer” folder located on the desktop or in the start menu.
  • At the top of the panel, select the circled item.
  • Then find the required program from the list and click “Uninstall”.
  • Go to the official website of the product., select the desired installation file, Based on the operating system of the computer.

Why Skype does not open on a computer (laptop). reasons and what to do?

Skype is one of the popular voice and video communications software. The application allows you to make free calls to loved ones in any country, send audio messages or use useful features, including screen sharing, calls to mobile numbers, conferences, etc. But, sometimes the program can crash. Consider the reasons why Skype does not open, and how you can fix it?

How to open skype if it won’t open

Having analyzed why Skype does not open, you should consider an alternative option for launching the program. If you need to enter the application in question in the near future, then you can postpone solving the problem and use the second login method.

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The company offers a program for voice and video communication, which is adapted not only for computers and phones. It is also available in the web version:

  • Go to the website.
  • On the first page, the system will offer you to register or log in to an existing account.
  • The browser will then ask the user for permission to display notifications. Allow all actions requested for the normal operation of the service.
  • After confirming the login, you can use the familiar functions.

The described login method works on all browsers. The functionality is almost completely identical to the installation version of the application. There are some differences, but they will NOT prevent you from contacting the right person via voice.

How to update Skype if it won’t open

Updating the software is an important procedure, it is necessary for normal functioning. Developers are constantly trying to adapt the Submitted Product for operating system updates, they also DO NOT forget about the introduction of new useful options, interface improvements and bug fixes.

If the program does not turn on, then check for updates. Perhaps the installed patch is outdated and the software needs to be updated. Usually, this procedure is carried out in automatic mode, but sometimes this function can be disabled. Follow the same steps as described in the reinstallation section. That is, delete and re-download it from official resources.

Deleting a file

If you are planning to fix the error and try to fix the launch of Skype, then try deleting a specific file. This option will bring Should result if the problem lay in the failure of application parameters:

  • Open the Task Manager, where you first need to complete the software workflow;
  • Then start Run. Find this window in the Start menu, or hold down two buttons. WINR;
  • In an empty line for entering commands, enter.% appdata% \ skype;
  • As a result, a specific folder will open, where you need to erase the shared.Xml file, as indicated in the screenshot.
  • Restart Skype.

The presented procedure will delete the saved information and you will have to sign in to your account again. Existing contacts will not be deleted, they will remain intact.

How to restore Skype on a laptop if it won’t open

If Skype does not open from a shortcut, then try to recreate it. To do this, go to the root folder where the system files of the software in question are located. But, initially do not forget to remove the non-working shortcut from the desktop.

Click on the indicated icon with the right mouse button, hover over the “Send” command and select the Corresponding item.

If you have any questions or complaints. Please let us know

The next reason is antivirus or firewall, which is one of the security elements of the Windows 10 system. Sometimes antivirus software can block some files that are required for the program to work properly.

What to do then? Just Disable your antivirus. In the bottom line on the right side, right-click on the software icon and select the button to stop the operation.

To disable the firewall provided in the tenth Windows, you must:

  • Press the Win button or open start;
  • Start introduces the phrase “Defender Security Center.”;
  • The system will offer options, choose the first one;
  • Go to the “Firewall” section;
  • Next, pay attention to the type of network. If you are using a private network, then on the contrary, you should disable the built-in defender option.

If Skype does not open on a laptop due to error 1618, it means that at the moment users are trying to install several applications at once. This is a fairly rare bug that mostly appears when Skype has started installing and an unexpected update has started. Then it is recommended to stop the installation process and wait for the system to finish downloading.

When turned on, the circle is spinning on the boot screen, but there is no connection? Check the functionality of your home Internet. The connection may be broken

It also doesn’t hurt to check the registry. Sometimes the reason may lie in the incomplete removal of the previous version of Skype. For convenience, download a special utility for cleaning computers. Ccleaner. The software has a simple and intuitive interface, users will NOT have any difficulties when using it.

Skype does not work on Windows XP

If the user does not work Skype on a computer with the operating system XP, it is worth Paying special attention to:

  • Compatibility of the web version with an outdated operating system;
  • Updating libraries;
  • Minimum requirements for the service.

Error: user is blocked by Skype

When a blocking message appears, you should contact support and find out the reasons for restricting access. Microsoft representatives can advise on the right solution to help you regain control of your account.

Account linked to

You cannot sign in to Skype. Anyone who tries to log in in this way will come across an error message: “users blocked.” Difficulties are associated with the actions of the administration, which canceled the link to social networks.

I can not download Skype, writes: “error blocked

If during downloading it says “error blocked” it is worth checking the firewall and temporarily disabling device protection. Additionally, you should make sure that there are no viruses blocking the download.

Version incompatibility

If you experience connection and implementation problems after installing the update, it is worth reversing the changes using a system restore point. Then you need to disable automatic updates.

skype, open, laptop

It is important to emphasize that this is possible if you have previously created restore points. Otherwise, it will NOT be possible to correct the situation.

Engineering works

All of the above in failures applies to technical work. The only difference is that the latter are planned in advance and are done on a strictly fixed date. In such situations, it remains to wait for the completion and automatic restoration of the service.

System requirements

Sometimes difficulties arise because the laptop does not meet the system requirements. The exact requirements depend on the version of the program. You can solve the problem by downloading the version that matches the parameters of the device. If Skype doesn’t load at all, you should install it on another computer.

Skype screen sharing doesn’t work

A non-working screen sharing is fixed by a factory reset. To eliminate it, use the command line injection method described above. Usually such actions are enough.

Error in the program itself

If an error occurs in the program itself, you should go the Simplest way and reinstall the service. For this you will need:

  • Remove previous version.
  • Download the new file for installation from the official site.
  • Install.
  • Log in to your personal account.