Adjust 3D Touch Sensitivity
If your iPhone 6s or newer touchscreen doesn’t work, adjusting 3D Touch settings could also be a potential solution. If you would like to give it a try, please follow the instructions below.
Remove all cases or protective films
If your iPhone has a screen protector, please carefully and carefully remove the screen protector from your iPhone and use a clean and flawless soft cloth to gently rub the iPhone screen. Then restart your iPhone and check if the iPhone touchscreen works.
Free up iOS storage
If your iPhone is low on memory, it is also possible that the iPhone screen will not respond to touches or touches. So check if your iPhone has enough storage in the Settings app. If your iPhone doesn’t have enough storage space, uninstall unnecessary apps and duplicate photos or videos to quickly free up storage space.
Restarting an iPhone should be the most common method that all Apple users will try to use whenever they have problems with their iPhone. So when you find that your iPhone‘s touchscreen isn’t working, try restarting your iPhone first and see if the issue is resolved. After turning off your iOS device, wait 30 seconds for the device to turn off, then turn on iPhone and check if the touchscreen responds to your touch. If the problem doesn’t respond, it’s best to restart your iPhone. To fix an iPhone 7 or later touchscreen issue, force restart the device by holding down the Volume Down and Power button until the Apple logo appears. To force restart iPhone 6s and earlier, hold down the Home and Power buttons at the same time until the Apple logo appears.
Does iPhone Affect Sensory Disease?
If your iPhone 6/6 Plus touchscreen isn’t working as expected, your iPhone may have what is called “touch disease”. Touch disease only affects iPhone 6 or 6 Plus, older or newer models will not be affected. The vulnerable iPhone will display a small flickering gray bar at the top of the screen, similar to an old-school static TV. Experts conclude that the problem is caused by partially breaking off the Touch ICs on the phone’s motherboard, resulting in intermittent electrical connections. Some users say that applying pressure to the top of the screen can fix the problem, while others say it is also a temporary fix to rotate the device slightly. If your iPhone 6 or 6 Plus has the same symptoms, you can try 2 methods respectively.
MacGyver solution. this is a custom method that is performed by clicking on the part of the iPhone screen where the cables connect to the logic board. This method is especially recommended when you dropped your iPhone and encounter a touch screen issue. Your iPhone has tiny cables that connect to the logic board. These cables can become dislodged when the iPhone is dropped. As a result, the touchscreen stops working even if there is no physical damage. So if your iPhone touchscreen isn’t working due to being dropped, you can try pushing down on the logic board connections or the top-right side of the iPhone screen and see what happens after that. But please be careful not to push the screen too hard to break the iPhone display.
Keep your iPhone screen and hands clean
If there is obvious dust, oil, liquid, or anything else that might be interfering with your iPhone‘s screen, your iPhone might not respond to your touches or touches. So please make sure your screen and your fingers are clean and free of debris or water.
10 Quick and Easy Solutions for iPhone Touchscreen Not Working
Re-enrollment of fingerprints. Instructions
After removal, the problem when the fingerprint does not work on the iPhone 5s has been eliminated, because the gadget will function perfectly without activating this innovative function, but the trouble is that the iPhone owner likes its capabilities, he is already used to using it. So, we will register the “fingers” again. Apple took care of the users and created the simplest possible scheme for adding fingerprints to the gadget’s memory. Re-registration in many cases helped to resolve the issue of the failure of the Touch ID function.
- Go to the iPhone 5S settings menu → “Touch ID and Password”. At this point, you will not have any registered fingerprints, since you have just deleted all of them.
- As before, select the “Add a Fingerprint” function.
- To fix the problem with the fingerprint not working on iPhone 5s, lift the finger you want to add the fingerprint and press the Home / Home button several times. You must remember to touch several times until the print on the screen is completely filled with red.
Raise your finger and touch the Home button as many times as it takes for a full scan. At the same time, the opinions of users on the issue of the frequency of touches are divided: some believe that the smaller the touch step, the higher the accuracy of fingerprint recognition. Others, on the contrary, believe that moving the finger across the scanner plays a more important role in further work.
After re-registration, unlock iPhone. If everything worked out, you will not need to read further tips. However, if your smartphone is still not working with Touch ID iPhone 5s, try the following method to resolve the error.
What to do if Touch ID doesn’t work at all
If during the secondary scanning of fingerprints that you have registered before, the problem cannot be resolved, and the scanner does not respond at all to touches, use our second advice. remove all your fingerprints (the “delete” button), and then register them again.
iPhone: Touch ID not working
After installing iOS firmware on iPhone 5s, there may be an issue where Touch ID does not work on iPhone 5s. Our review will help owners of Apple gadgets understand what to do in such cases.
The problem arises from the imperfect sensitivity of the fingerprint scanner, but with each updated firmware, Apple promises to improve the Touch ID functionality, its response to touch. The loss of sensitivity of the biometric Touch ID scanner does not occur immediately, but over time, and, given the fact that this is a completely new technology, you can turn a little blind eye to the flaws in its work.
The first tip for these symptoms is to perform a rescan. This will help improve the Touch ID response and, probably, the user will be able to postpone the visit to the service center for a long time.
- In the smartphone settings menu (basic) go to “Touch ID and password”.
- Select a fingerprint (pulses in gray) from the Touch ID menu and scan it again. If necessary, perform this procedure with all fingerprints previously registered in the iPhone memory.
Removing prints. Step-by-step instruction
- Open the main settings of iPhone 5S → “Touch ID and Password” and enter the passcode.
- Select the sub-item of the opened menu “Touch ID and password”.
- Enter the passcode you set earlier.
- Selecting fingerprints that you registered earlier, one by one, delete them by clicking the “Delete Finger print” button.
Restore via backup
Restoring the smartphone completely through a backup can help with the iPhone 5S fingerprint scanner not working error.
- Connect smartphone to PC with iTunes installed.
- On the left side or in the upper sector on the right, select your gadget
- Go to the “Browse” menu and select the “Restore iPhone” command.
- Then you will see iTunes asking you to back up your iPhone, you should select “Back up” in case the copy has not been done before. If you have previously made a backup in iCloud or iTunes, then you do not need to create another one. Then you need to click on the “Restore and Update” command (it will appear in a pop-up window).
- The iTunes app will immediately start installing the iOS firmware on your smartphone
- When the installation is complete, you can resume the backup on your phone from the iCloud cloud or via iTunes.
This method in most cases should help to remove the problem when fingerprints do not work on iPhone 5s, even though re-registering them did not fix the problem. To be fair, we note that over time, Touch ID often does not work on the iPhone 6 either.
In the case when the flashing did not work and Touch ID still does not respond to your touches, you will have to visit the service center or at least contact the specialists from Apple gadgets support for advice.
10 solutions to fix not working Touch ID
Turn Touch ID on and off
Touch ID. these are the settings of your iPhone and iPad. You can disable and enable Touch ID settings to unlock iPhone, Apple Pay, iTunes and App Store.
Looks like restarting iPhone. it is a one-stop solution to solve almost all iPhone problems.
To restart iPhone SE, 6s Plus, 6s, 6 Plus, 6, 5c, 5s, 5, 4S, and 4: Press and hold the Power (Sleep / Wake) button on the top or right edge.
To restart iPhone 7, 7 Plus, 8, and 8 Plus: Press and hold the Power (Sleep / Wake) button on the right side until the Move prompt appears. Then slide it from left to right to turn it off.
To restart iPhone X, XS, XS Max, and XR: Press and hold the Side and Volume Down / Up buttons until you are prompted to move. Then drag the slider to turn off your iPhone.
After turning off your iPhone, just press and hold the side button until you see the Apple logo, then wait a few seconds and your iPhone will restart.
Scan your finger correctly
Sometimes, if your finger does not properly touch the Home button on iPhone, your Touch ID will stop working as well.
You need to make sure your finger is completely covering the Home button by touching the surrounding metal ring. Don’t press too fast or move around your finger until Touch ID recognizes your finger.
Touch ID not working on iPhone or iPad? Here are 10 solutions
I just got a screen replacement on my iPhone 7 and when I try to unlock it with my fingerprint, Touch ID stops working. Nothing happens on my iPhone and I need to unlock it with a password. Why did it stop working? How to fix Touch ID on my iPhone
Touch ID. This is an electronic fingerprint recognition feature developed by Apple. By tapping the Home button lightly, you can easily unlock your iPhone screen, make an App Store purchase, and confirm your payment online.
Here are 10 quick solutions to help you get rid of Touch ID not working from iPhone, all of which are easy to use.
Why Touch ID Stops Working on iPhone iPad?
The reasons why Touch ID doesn’t work are various. Here we conclude as shown below:
Outdated version of iOS. Outdated iOS on iPhone or iPad may cause Touch ID to crash.
Dry or wet finger. Your finger is too dry or wet, causing Touch ID to fail.
Incorrect finger touch on the Home button. Partial finger touch on the Home button is not recognized by Touch ID.
Your original finger is not working. If you have a finger injury and the appearance has changed, Touch ID will not work in a certain way.
As we find out why Touch ID stops working, we can fix this issue by following the solutions in the next part.
Reset All Settings on iPhone
None of the above solutions work? Just reset all of your iPhone’s settings to their original state by resetting all settings.
Go to Settings General Msgstr Scroll down and click Reset Reset All Settings.
Resetting All Settings on iPhone will erase Sound, General, Bluetooth, Brightness & Wallpaper, WLAN, Notifications, Privacy, etc. It will not erase data on your iPhone.
Touch ID not working. crash
If Touch ID fails, then a simple reconfiguration is recommended to deal with this nuisance. In other words, you need to retrain your iPhone (or iPad) to recognize your fingerprint. Since the appearance of scanners, Apple has regularly updated their software so that smartphones and tablets of users remember the “fingers” of their owners longer and better.
It seems like a radical optimization was carried out back in iOS 8, but, as practice shows, if you do not refresh the print, then over time (from a month or longer), Touch ID will fail anyway, but it happens. The reasons can be very different, but, as a rule, they are purely cosmetic in nature: slight “wear” of the print itself, dry skin of the finger, etc.
Therefore, if Touch ID suddenly malfunctioned, then first update the fingerprint in the memory of your smartphone or tablet. But first, you should carefully wipe the surface of the scanner and wash your hands. Next, go to “Settings”, then. to “Touch ID and Password”. We delete old prints by swiping across the screen from right to left. After that, tap “Add fingerprint” and re-carry out the standard procedure for entering a fingerprint according to the instructions.
Touch ID does not work in the App Store
Unable To Activate Touch ID on this iPhone,unable to complete Touch ID setup.touch Id failed,error?
This is also a notable problem. Most often, the reason that the scanner stops working with the App Store is also a cosmetic factor, but often the problem occurs due to software malfunctions. Some users complain that since iOS 8.3, Touch ID is simply not displayed in the App Store.
In such and similar cases, we do the following:
- click “Settings”. “Touch ID and Password”;
- in the “Using Touch ID” section, disable “App Store, iTunes Store”;
- restart the iPhone (or iPad);
- we return to “Settings” again. “Touch ID and Password” and turn on “App Store, iTunes Store”.
After that, the Touch ID bug in the App Store should resolve itself. We also remind you that if you haven’t made any purchases in the App Store within 24 hours, the system will ask for a password at the entrance.
If Touch ID Doesn’t Work on iPhone or iPad: How to Deal with the Problem
Touch ID is the official name for the fingerprint reader, which is equipped with smartphones iPhone 5s, iPhone 6 and iPhone 6 Plus, as well as tablets iPad mini 3, iPad mini 4, iPad Air 2 and iPad Pro. Apple claims that the newer version of Touch ID is installed in the iPhone 6s and iPhone 6s Plus models, and on the forums, users claim that Touch ID often does not work, both the “old” and the new.
Touch ID is, of course, a useful solution, and not only from a marketing point of view, but also from a purely practical one.
Users can use it to unlock their iPhones and iPads, log into accounts in various online services, and even pay for purchases using Apple Pay.
But only if Touch ID works fine. But, unfortunately, like any other electronics, this one is also sometimes capricious. Therefore, let’s figure it out.
To begin with, we note that if problems with Touch ID on your Apple device began after a recent update of its operating system to iOS 9 and / or even newer versions of it, then, most likely, a downgrade may be needed (i.e., a rollback of the system to the previous version), or, if the problems are not so critical, then it is better to wait for the next update.
With other problems of the fingerprint scanner in iPhones from 5s and newer, as well as in iPad mini 3, mini 4, Pro and Air 2, you can try to figure it out, so to speak, on your own and even at home. Fortunately, there are not many such problems, and the ways to eliminate them are already known. So if:
Touch ID does not work in winter or in cold weather
Statistics show that in low temperatures, the fingerprint scanner in the iPhone and iPad is more likely to fail. The problem, again, in most cases has a simple explanation. The fact is that in cold weather the papillary pattern of the fingers changes. It is difficult to notice these changes with the naked eye, but Touch ID notices them and starts to malfunction. As you probably already guessed, a nuisance is also treated by updating the fingerprint. But you can do even easier and enter a special “winter” fingerprint into the device’s memory. scan your finger pattern immediately from the cold. True, they say that both methods only partially solve the problem, but it’s still worth trying.
Touch ID doesn’t work at all
Of course, the likelihood that the fingerprint scanner is out of order also exists. Although users complain about such breakdowns relatively rarely. If, after updating the fingerprint, Touch ID did not work properly, then you can try “hard reset” by creating a backup beforehand. If the problem is programmatic, then a hard reboot should fix it. Otherwise, you will have to visit the service center, since it is unlikely that you can do without qualified diagnostics.
Touch ID does not work when dirty or wet
Well, there’s really nothing to explain here. It is clear that moisture or dirt (whether it is on the skin of the finger or on the surface of the scanner) is very effective in preventing any fingerprint from being scanned. Therefore, if the scanner has excess substances of a wet and / or dirty look, it is better to wipe it with a dry, clean cloth. And you need to wash your finger (you can even wash it with your hands). However, you should not overdo it with water, because if you keep your hands in water for a long time, then the fingertips will wrinkle and the papillary pattern will change for a while. Apple claims that in the new iPhone 6s and iPhone 6s Plus, Touch ID works better with wet skin, but still the manufacturer does not recommend using the scanner with wet hands.
If Touch ID doesn’t recognize your finger well, try this
Touch ID began to be installed for the first time on the iPhone 5S in 2013. Later, the scanner was equipped with new models of iPhone, iPad and MacBook Pro.
At the moment there are 2 generations of sensors that are used in Apple technology: Touch ID 1st generation is used in:
- iPhone 5s;
- iPhone 6/6 Plus;
- iPhone SE;
- iPad Air 2;
- iPad mini 3/4;
- iPad Pro 12.9 ″ (1st generation 2015);
- iPad Pro 9.7 ″;
- iPad 2017/2018.
Faster 2nd generation Touch ID installs in:
- iPhone 6S / 6S Plus;
- iPhone 7/7 Plus;
- iPhone 8/8 Plus;
- iPad Pro 10.5 ″;
- iPad Pro 12.9 ″ (2nd generation 2017);
- MacBook Pro 2016/2017.
The generations of sensors differ only in the speed of response, but not in the degree of fingerprint recognition. The features and tricks described below will work with both generations of Touch ID.
What does not affect how Touch ID works
The sensor is not affected by ambient temperature and humidity. Even if you use the device in a cold place, when the skin on your fingers is slightly compressed, a minor change in the fingerprints will not have a serious impact on the operation of Touch ID.
Does not affect the response speed of the smartphone battery and its charge level. Some users mistakenly believe that a sensor with a charged battery performs better.
There is no confirmed evidence of the Touch ID learning system, where repeated touching the sensor in the Settings. Touch ID and passcode menu increases the accuracy of the sensor. In this menu, this is only intended to indicate the entered fingerprint.
What affects how Touch ID works
The fingerprint sensor at the time of its appearance in the iPhone 5s was head and shoulders above the available solutions from competitors. The developers managed to create a device that correctly reads the owner’s fingerprint quite quickly and with high accuracy.
Two years later, the sensor was modified, halving the response time of the sensor.
The performance of the sensor is definitely affected by dirt and liquids. Maximum response accuracy is guaranteed with a clean sensor surface and no grease, dirt or water on the finger. Despite this, the scanner requires daily cleaning only under very difficult operating conditions.
Most users don’t need to wipe Touch ID or wash and dry their hands before using their smartphone.
How, then, to improve the accuracy of Touch ID
The essence of the method is to add several prints of one finger, but at different angles and in different positions. If the fingerprints of the wife / husband, children or relatives are not entered in the smartphone, you can fill all five slots with your data.
Use either two prints for a non-working hand and three for a working hand, or four for a working hand and one for a non-working hand.
Go to Settings. Touch ID & Passcode and delete existing fingerprints.
Now add a new fingerprint for the hand with which you most often hold your smartphone. Try to press the top of the fingerprint against the sensor when adding a fingerprint.
Add another fingerprint and re-enter the same finger, but use most of the touches with the lower part of the fingertip.
Add a third print for the same finger, but at the same time do not hold the smartphone in your hand with a normal grip, but in the most familiar place, for example, when taking the iPhone out of your
Now you can add two fingerprints for the thumb of the second hand or just one such fingerprint, and with the last one fix the finger of the main one in another atypical position, for example, by pressing the smartphone in the car holder.
By adding two prints to one finger (one for the top of the pad, and the other for the bottom), a large area of the skin can be entered into the memory of the device. When adding a fingerprint in a specific position (taking it out of a. in a holder or on a table), we teach the sensor to press a widespread pressure at a specific angle.
This simple method will allow you to minimize the percentage of false positives of the Touch ID sensor.
Via a Windows PC
- Connect iPhone to computer via cable.
- Open iTunes and go to the device management part by clicking on the icon at the top.
- Go to the “Summary” tab and click “Check for Updates”.
- Follow the instructions displayed on the screen and do not disconnect your iPhone until the whole process is complete.
The iPhone 7 button isn’t actually a button
Both the iPhone 7 and its sibling 7 Plus, and the subsequent iPhone 8/8 Plus and iPhone SE 2020 have a feature in the Home button. We said that in the title of this section, and it really isn’t a button. In fact, when it is turned off, you will see that no matter how much you touch it, it does not respond to pressure and therefore does not move.
It’s not that it’s something magical, but that it’s a really tactile button that only works when the terminal is turned on, performing a series of vibrations that mimic the route a classic button would take. Consequently, the button cannot be physically damaged as such, except for the tactile motor, which allows its operation.
IPhone 7 Home Button Not Working: How To Fix It
Don’t worry if your iPhone 7’s Home button is malfunctioning or is causing you some kind of problem. It is unusual that this does not work, but it may be, and sometimes the solution is simpler than we think. In this post, we’ll show you how to fix it.
Mac with macOS Mojave or earlier
- Connect iPhone to Mac with a Cable.
- Open iTunes and go to the device management part by clicking on the icon at the top.
- Go to the “Summary” tab and click “Check for Updates”.
- Follow the instructions displayed on the screen and do not disconnect your iPhone until the whole process is complete.
Alternatives to the Home button on iOS
Yes, we already know that we are trying to solve the problem with the Home button, and not looking for an alternative. However, we recommend resorting to the system option to help you navigate the iPhone 7 until you can fix the buttons issue. This option is AssistiveTouch option.
This feature is effectively a virtual button, in which, in addition to accessing the classic functions of the Home button, you can customize other shortcuts to be at hand. To see all of this, you have to go to Settings Accessibility AssistiveTouch and activate this feature by choosing your preferred settings on the same screen as well.
If it’s Touch ID that’s not working
Touch ID. this is the name that iPhone fingerprint recognition is built into the Home button. It is possible that this is the one that is giving you the glitches, while the rest of the functions associated with that button are working correctly. If you are in such a situation, the first thing we recommend that you do is restart your iPhone. Yes, it may seem absurd, but in some cases phones may have some kind of process in the background that creates a conflict with their functionality, and in order to fix this, you need to restart it.
It could also be the case when your finger is dirty or wet. because in this case your fingerprint changes and Touch ID cannot recognize it. Therefore, try wiping and drying your finger to re-recognize the fingerprint. It is also possible that the device is dirty, so you should also clean the Home button.
If this option doesn’t work for you, you’ll have to go to Touch ID Settings and Code. enter the iPhone security code and finally delete all enrolled fingerprints and reconfigure them. Basically, this should already fix any issue, but if not, skip to the last section of this article where we mention how to contact Apple.
Completely eliminate any software problems
We continue with the operating system causing the problem, excluding the issue of updates or background processes. The most radical but most effective solution to any such problem is to restore the iPhone. To do this, you can go to Settings General Reset and click on “Delete content and settings”.
However, the cleanest option to restore iPhone is via computer. Here we will show you the steps to do it with any type of equipment.
Update iPhone to the latest version
Now that you already have access to the button, even if it’s virtual, we need to start to rule out errors. The software can sometimes cheat, and sometimes it fixes a restart. However, this may not be all, as some iOS errors can prevent the button from working properly, although it is not common. Anyway, go to Settings General Software Update and check if there are any pending iOS updates you can install.
Factory reset to fix iPhone fingerprint not working
You can also try resetting all settings on iPhone to fix Touch ID not working problem. You can reset network settings or reset all settings depending on your needs.
Open the Settings app on your iPhone and select the General section. Scroll down to the bottom to find the Reset feature. Click on it to enter the main reset interface. Here you can tap Reset All Settings or Reset Network Settings to fix iPhone fingerprint not working.
IOS update to fix iPhone fingerprint not working
In some cases, you can easily update iOS to the latest version to get rid of this iPhone fingerprint problem easily.
Unlock your iPhone with your screen lock passcode, go to the Settings app. Click General and then select the Software Update option. Here you can check if an iOS update is available for your iPhone. Just click “Download and Install” to update your iOS.
Turn Touch ID Off and On to Fix iPhone Not Working Fingerprint
If your iPhone fingerprint isn’t working as expected, you can turn off Touch ID and then turn it back on to fix the problem.
Open the Settings app on the iPhone and select the Touch ID and Password option. You will be asked to enter a passcode to identify yourself. After that, you can turn off iPhone Unlock.
After disabling Touch ID, it’s best to restart your iPhone. Back to the Touch ID & Password interface, and then turn on Touch ID. Here you can also tap Add Fingerprint to add another fingerprint to unlock this iOS device.
Top 5 Ways to Fix iPhone Not Working Fingerprints
Touch ID doesn’t work on your iPhone or iPad for a variety of reasons. You need to enter your password and iPhone fingerprint is not working.
This is one of the common situations where you cannot unlock your iPhone with Touch ID after several attempts with your fingerprint. In most cases, you enter your screen lock password to quickly access your iOS device. The question is how to deal with iPhone fingerprint not working issue?
IPhone fingerprint not working
In this post, we would like to share 5 simple tips to help you solve Touch ID not working problem. Hope you can quickly verify your identity on iPhone after reading these tips.
Professional Way to Fix iPhone Not Working Fingerprint
By using the methods above, you are more likely to fix the problem of Touch ID not working. If the problem persists, a professional solution should be sought. Here we highly recommend powerful iOS System Recovery to help you fix iPhone fingerprint not working.
Double click the download button above and follow the free installation instructions, run this iOS System Recovery on your computer. This allows you to fix iPhone fingerprint not working on both Mac and Windows PC.
Connect iPhone to computer with lightning USB cable. You need to unlock your iPhone and click Trust on the iPhone screen. Select iOS System Restore function.
Follow the instructions on the screen to put iPhone into Recovery Mode. Then select the suitable iOS model for your iPhone and click Download to download the firmware file to fix.
When the download is complete, iOS System Recovery will automatically start fixing your iPhone’s fingerprint not working issue.
In addition to Touch ID not working, iOS System Recovery can fix many other issues, including failed unlock, iPhone stuck in recovery mode, stuck on Apple logo, stuck in headphone mode, black / red / blue / white screen death, and more. You can download it for free and try.
Restart iPhone to Fix Touch ID Not Working
Restarting iPhone may be the easiest way to fix many problems, including iPhone fingerprint not working. So, first you should try restarting your iOS device to check if Touch ID can work normally.
You can turn off your iPhone in the usual way. You can press and hold the Power button until a slider appears on the screen. Then slide it to turn off your iPhone. Wait a few seconds, you can press the power button again to restart your iPhone. After that, you can try to unlock iPhone with your fingerprint.
Frequently Asked Questions About Not Working iPhone Fingerprint
Question 1. How to activate Touch ID on iPhone?
To use Touch ID on iPhone, you need to go to the Settings app. Select the Touch ID & Passcode option, and then enter your passcode. Here you can tap Add Fingerprint to activate Touch ID.
Question 2. Does the iPhone 11 and iPhone 12 have a fingerprint?
Not. Both the iPhone 11 and iPhone 12 do not have a fingerprint scanner. You must rely on Face ID and source passcode to unlock them.
Question 3. How to delete fingerprint on iPhone?
To delete a fingerprint on iPhone, you can go to the Settings app. Select the Touch ID & Passcode option, then tap the Home button to identify yourself. Select the fingerprint you want to delete and click “Delete fingerprint” to confirm the operation.
When you get iPhone Fingerprint Not Working Problem, first make sure your finger and Home button are dry. Then use the above 5 tips to fix this problem.
Touch ID not working on iPhone
With the release of the iPhone 5s, Apple developers have introduced a new Touch ID feature. a fingerprint reader. With its help, users of apple gadgets can easily make purchases in the App Store, unlock the phone, etc. Very often on the forums you can find threads about a broken Touch ID.
In this article we will try to figure out why Touch ID does not work on iPhone 5s / 6 / 6s and how to fix it?
To begin with, it should be noted that if the device became buggy after a recent update, it is most likely that you will have to roll back the system and return to the previous version of iOS.
If this method did not help you, you should resort to the following options for fixing Touch Aidi.
Touch ID stopped working on iPhone 6 / 6s / 5 / 5s
Touch ID mechanical repair. last resort
What if Touch ID doesn’t respond to any activity? In this case, if Touch ID fails as a result of a software failure, a hard reboot of the system should help. To do this, hold down the Home and Power keys and hold until the device reboots.
If the problem was programmatic, a restart will fix the problem. If the phone was physically affected, you will have to contact the service center, where a qualified technician can diagnose and, if necessary, fix the problem.
IPhone 6 problems. Touch ID does not work in winter, in cold weather
Cold weather can interfere with Touch ID
There are many complaints about the poor performance of the Touch ID during the cold season. It is very simple to explain the cause of this problem. as a result of the cold, our fingerprint is slightly modified, due to which the system cannot recognize it.
In solving this problem, you will be helped by frequent updating of the fingerprint or creating a “cold” fingerprint. Scan your fingerprint in the cold. However, it is believed that these methods only partially help, however, if there is an urgent need for this function in the cold, it is worth trying.
Touch ID stopped working in the App Store on iPhone 5s / 6 / 6s / 5
Basically, the cause of this problem is also slightly modified fingerprints, as a result of which the system cannot recognize them, however, sometimes there are cases when the problem lies in incorrectly installed software.
The forums also complain about a crash when the App Store doesn’t see the Touch ID. How to fix it?
- Go to Gadget Settings and look for “Touch ID and Password”;
- Find the section “Using Touch ID” and disable “App Store, iTunes Store”;
- We reboot the iOS device;
- Go back to the Touch ID settings and turn on “App Store, iTunes Store”.
After these steps, the problem should not be.
Touch ID does not work on iPhone 6. do it yourself
If there are minor interruptions in the operation of the Touch ID device, Apple developers advise to reconfigure, in other words, to make a new fingerprint and get rid of the old fingerprint.
It is advised to do this periodically so that the fingerprint data in the device is fresh. human skin on hands is constantly exposed to various factors, and therefore the print may slightly change.
In order to make a new fingerprint, you need to go to “Settings”, then select “Touch ID and password”. Delete old prints. After that, click “Add a fingerprint” and perform the necessary actions in accordance with the instructions.
Touch ID does not work on iPhone 6 / 6s / 5s / 5 due to exposure to water and dirt
Dirty iPhone shortens its lifespan
It is clear that water and dirt will interfere with the proper operation of the Touch ID device, therefore we strongly recommend that when working with the phone, first of all, if there is any dirt on it, wipe the gadget with a dry cloth and wash your hands.
According to the manufacturer: iPhone 6 / 6s have an improved Touch ID mechanism that works even with wet hands, however, using the device with wet hands is not recommended.
Touch ID Stopped Working. How I Solved This Problem!?
Hello everyone! As it has been repeatedly noted on the blog, all articles are those problems or questions that either I myself or my acquaintances have encountered. Actually for this, the site was created. to share personal experience and help others with the “apple” technique. And so, my already quite old, but still working iPhone 5S “threw” me another idea for instructions. its Touch ID suddenly stopped working.
And, as it seemed to me at the first moment, it happened finally and irrevocably. No, but what else can you expect? The device is far from new. Chips, scratches, scuffs, falls. all this was and is. Natural wear and tear of the device. there is no escape 🙂 Therefore, when the Touch ID “fell off”, I was not very surprised. Surprise came only later, in the process of solving this problem however, let’s talk about everything in order.
- I upgraded to iOS 10.3.1
- After some time, I began to notice that the sensor for unlocking does not always work. But, as usual, I did not attach any importance to this. maybe the hands are dirty or something else.
- But after I could not enter the client bank by fingerprint, in my head “solitaire” was formed. Touch ID does not work.
Looking ahead, I will note that everything was resolved safely. But what actions had to be taken for this?
It is worth noting that if your iPhone has a non-native Home button (for example, replaced after repair), then Touch ID will not function on it. Never. The fingerprint sensor is hard-wired to the motherboard. One board. one Home button. Also, some sellers immediately sell an iPhone with an inoperative scanner. I already wrote what kind of devices they are.
But our problem is different. the iPhone stopped recognizing the fingerprint, although nothing happened to it (except for the iOS update).
I thought it was a simple “glitch” of the system and did this:
- To begin with, I forcibly performed a hard reboot. it’s very simple. And in some cases it helps to get rid of system crashes. But not at this time.
- Opened “Settings. Touch ID and Passcode”, deleted the old fingerprint and tried to add a new one. There were no problems with the removal, but at the stage of adding a new one, the scanner simply did not read my finger and showed a white screen. Sometimes adding an inscription. “You pressed the button. Place your finger on the Home button without pressing it “.
- Well, I think things are really bad. we need to do a firmware restore. Backed up and recovered
And here, it would seem, everything should end. But no. the miracle didn’t happen and Touch ID still didn’t work. After that, it became clear that the problem was “iron”. And it consists in the loop of the Home button:
- It may be damaged (moisture, careless assembly or disassembly of the device).
- It may simply not be inserted (not fully installed).
And it seems like this is not my case. I didn’t wet the iPhone, and since the last disassembly the scanner worked fine
But all the same, the device had to be disassembled and this is what happened:
- I took apart the iPhone.
- Disconnected the loop of the Home button.
- Looked at him and, as expected, saw nothing. he is in perfect condition.
- Put it back.
- Touch ID is working.
Honestly, the result I got surprised me a little 🙂
I don’t know why a simple reconnection of the loop helped, but the fact remains. after this operation, the button began to process my fingerprints normally.
Although I have one idea why this could happen. lately my iPhone has dropped several times (and quite hard). I already thought that it would come to replacing the screen, but in the end in general, everything was about Bosch. And, perhaps, it was these falls that caused all the malfunctions that were described just above.
Why Touch ID Doesn’t Work After Repair
Touch ID has become one of the major innovations in the iPhone 5s and, along with the 64-bit processor architecture, has set the trend for manufacturers around the world. Since then, there have been three generations of iPhones with a fingerprint sensor. Naturally, many of them managed to go through fire and water, as well as repairs in unofficial service centers. Explain why the fingerprint scanner may stop working after iPhone repair.
First you need to figure out how Touch ID works and why repairing it is an almost hopeless task.
The Home button on the new iPhones is a high-tech sandwich. It is protected from mechanical damage by a scratch-resistant sapphire glass. It is surrounded by a special metal ring that responds to touch and triggers a CMOS sensor located under the glass, which acts as a lens. Scans a unique design on the ball of the finger at a resolution of 500 pixels per inch.
Then a 64-bit processor comes into play, which compares the scan with those mathematical images of fingerprints that are stored in the Secure Enclave designated for this. It is a dedicated coprocessor integrated into the Apple A7 and subsequent generations of systems-on-a-chip. When manufactured, it receives its own identifier (UID), which is not available to any system component and even Apple itself. the processor does not read fingerprints, but simply transmits packets of information to an encrypted memory area that uses the Secure Enclave. The Touch ID sensor communicates with the processor via the serial peripheral interface bus. it is its damage that disables the biometric sensor.
Simply put, partial damage to the loop between Touch ID and the phone board prevents the iPhone from authenticating the fingerprint, after which the smartphone deactivates the biometric sensor. In this case, it is not possible to replace individual components to restore functionality, since the identifiers will not match between the third-party sensor and the Secure Enclave. It is also impossible to completely restore the damaged train. it consists of ten multi-layer tracks, each of which does not exceed a tenth of a millimeter thick. But the mechanical elements of the Home button, which are responsible for registering pressing, are quite possible to replace. But from now on, you will have to unlock the device exclusively with a password. It is easy to find a broken Touch ID in the settings. the menu for adding new fingerprints will be displayed in gray.
The only way to get a working fingerprint sensor is to use the “donor organs” of another smartphone. We’ll have to install a new motherboard and replace the Home button. However, the cost of such an operation is comparable to buying a new iPhone, which will need to be gutted.
iPhone Touch ID Not Working! [5 FIXES!]
Since the release of iOS 9, many iPhone 6 and iPhone 6 Plus users who have gone through the Home button repair have suffered from Error 53. It signals that the fingerprint module did not pass the security check and the smartphone became a “brick”. The error appeared during the update, and there was simply no solution. only the return of the original components to the device. In iOS 9.2.1, Apple brought back the ability to update devices. However, this support forum thread has received over 200,000 views, indicating the magnitude of the problem.