Samsung TV won’t connect to Wi-Fi

Troubleshooting DNS Server Errors

This method is especially relevant for Samsung TVs. Accessing the Internet and multimedia content through the Smart Hub becomes difficult when Samsung‘s servers are overloaded. When specifying your DNS server addresses, the connection to Internet resources will be made directly, without using the manufacturer’s infrastructure.

DNS server addresses are specified in the provider’s support. You can also use the free public DNS. This service is provided by Google, Yandex, OpenDNS. For example, to use Google’s address servers, it is enough to enter the IP of the main server: 8.8.8.8 and the additional one: 8.8.4.4. If there is no text field for entering an alternative server, enter only the first address in the DNS settings.

Manually specifying connection data

Using the built-in Smart TV menu, go to the WI-FI connection options. Select the manual mode for specifying settings if the DHCP server is disabled on the router, and the connection with automatic parameter detection does not work. In the “IP address” line, enter any IP from the local range. Valid start and end addresses are available for clarification in the admin panel of the router.

In the “Subnet mask” field, you must specify which part of the IP range will be used to address clients on the local network. The common value for this parameter is 255.255.255.0. In the “Gateway” line, enter the IP address of the router, which is used to enter the settings.

samsung, connect, wi-fi

Advice! The subnet mask and gateway can also be checked through any computer connected to your router. To do this, select Command Prompt from the context menu of the Start button. In the window that opens, enter the command: “ipconfig / all” and press “Enter”.

Resetting your TV

A quick way, which in some cases helps to solve problems with WI-FI operation on Smart TVs, is to restore factory settings. Before executing it, it is advisable to rewrite the values ​​of the main parameters not related to the network. After the reset, you can get them back based on the recorded information. Menu path for restoring factory settings on popular TV models:

  • LG: “Settings. Additionally. General. Factory reset “.
  • Samsung: “Support. Self-diagnosis. Reset “.
  • Panasonic: “Settings. System menu. Initial settings “.

Note! Factory reset will return more than the default network settings. Picture, sound, power saving and other Smart TV settings will not be saved.

Replacing the WI-FI adapter with an external one

This method will not correct the problem with the internal radio. But if it is because of them that errors occur when connecting, use an external device. The form factor of such a WI-FI adapter resembles an ordinary USB flash drive. Like most other devices, it works when connected to a TV via USB.

On sale there is another type of adapters for receiving WI-FI. They have an external multi-directional antenna that provides better signal reception from the router. It is recommended to connect such modules via a USB extension cable, placing them at some distance from the TV. Thanks to this connection, interference from a working Smart TV will be minimized, and the data exchange speed will increase.

Important advice! Before purchasing an external adapter for connecting to a wireless network, check the list of supported devices in the instructions. This information can also be found on the manufacturer’s website or in technical support.

Updating the TV’s firmware

Smart TV firmware needs to be updated in a timely manner. Errors can accumulate in the process of work, as a result of which difficulties arise when connecting to the Internet via WI-FI. Depending on the TV model, the update can be done in several ways:

  • Through a wireless network;
  • Using the cable Internet;
  • Via an external USB storage device (USB flash drive or hard drive).

If WI-FI does not work on Smart TV, use the second or third option to download the new software version. Detailed instructions for updating the software are usually posted on the website of the company that released the TV. Possible names of the required section: “Help”, “Support” or “Help Center”.

While the utility is running, it is important not to disconnect or de-energize the device. Any interruption may affect the further functionality of the Smart TV. Do not use third-party firmware to avoid loss of warranty service.

How To Fix a Samsung TV that Won’t Connect to WiFi

Using a different WI-FI connection method

If you established the connection by manually entering the password from the wireless network, try connecting via WPS. WI-FI Protected Setup technology allows you to activate the fast connection mode in the TV settings. After that, a similar mode must be activated on the router. This is done through the control panel or a dedicated button on the back of the case.

To access the router’s web interface, turn the device over and find the login sticker. It is usually located on the bottom side and indicates the standard IP address, username and password. Enter the IP in any browser and enter the account information available on the sticker. Then go to the “WPS” section and activate this function. Fast connection will be available within 1-2 minutes.

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In the case when the WPS protocol was used initially, but at the moment the connection cannot be established, enter the information manually. When connecting to a hidden network, you will need to specify not only the access key, but also the WI-FI name (SSID). TVs with earlier firmware versions do not always support Hidden Network Search. Therefore, before updating the software, it is recommended to remove the hiding of the network name in the router settings.

Reboot TV and router

The first steps that need to be taken if WI-FI does not work on the TV is to reboot the Smart TV and the router. The malfunction can be programmatic in nature and can be easily corrected by reinitializing the device drivers. To restart the TV, turn it off and on again. Some experts also recommend removing the plug from the electrical outlet and then plugging it back in. This advice makes sense for those TVs that remain connected to the local network even after the screen is turned off.

During the reboot of the router, you must wait 10-20 seconds between turning off and on. During this time, the previous Internet session will be closed on the provider’s side. Therefore, the connection will be made anew, with the settings reset to zero. When Smart TV and router turn on again, try to connect WI-FI.

Firmware upgrade

In order for the smart TV to function well, it is necessary to update the software on time. Below are the ways how to install the latest firmware on the most popular plasma brands.

How to reset network settings

On Samsung screens, this operation is performed according to the following instructions:

  • Plug in the plasma panel.
  • In the main menu, perform the following operation: press the info key, then the menu button, then the power key.
  • After this procedure, the television system will open access to the service menu.
  • Select the Option section, and then press Enter.
  • Go to Factory Reset.
  • Close menu and turn off TV.
  • Turn the screen back on, and re-configure the data (change name, pin code).

If the procedure for resetting the network settings did not bring success, then it is recommended to take two additional steps:

  • Change the DNS server value manually. Before performing the procedure, turn off the DHCP option on the router.
  • Then you need to perform the following sequence of actions: press Control Sub Option Mute Time, set the time to another channel 100 ms (automatic settings make the setting 600 ms).

LG TV

  • Go to the official portal of LG.
  • Enter the name of the screen model.
  • Open the “Support” section.
  • Then open the “Software” tab.
  • From the list of software presented, choose the newest.
  • Click on the link to start downloading the software to your personal computer.
  • Create a folder and give it a name, move the downloaded firmware file there
  • Copy to USB stick, and connect to TV.
  • Smart TV will ask you to complete the update procedure.
  • Confirm Action.
  • LG TV firmware update completed successfully.

Interference

Another factor that can cause problems with the Internet is interference from other devices. For the adapter to be able to “wifi” without interference, it must be installed as far away from possible sources of interference as possible: air conditioner, microwave oven, telephone.

Built-in module problems

First of all, the user needs to make sure that his monitor supports Wi-Fi connection. If the screen is not equipped with this function, then you need to purchase an external network distributor. When buying, it must be borne in mind that the adapter must be compatible with the user’s TV model.

How to check the module for a malfunction: depending on the TV model, the problem determination scheme may differ slightly (Samsung TV is taken as an example).

Checking the correct operation of the Wi-Fi module is carried out according to the following scheme:

  • You need to find out if the plasma panel sees other Wi-Fi equipment. This can be determined using a mobile phone that has access to wireless Internet. This method will help you understand whether the adapter is working or not.
  • Go to the main menu of the screen, select the “Support” item, then “Contact Samsung TV”. Then you need to look at the symbols in the address column, if the address consists of only zeros or dashes, then this indicates that the module does not work.

If the module is functioning, then in this case, experts recommend resetting the network settings.

Top Reasons Why TV Won’t Connect Wi-Fi

Why the Smart TV does not connect to WI-FI is a question that worries many smart TV owners. The Smart TV option allows you to use the screen not only for watching programs and movies, but also for accessing the Internet. The most popular way to connect to a network is wirelessly using Wi-Fi. This is one of the available options, since many companies produce panels already with a built-in module.

But there are often situations when a problem arises in the operation of a wireless connection. the TV cannot connect to WI-FI. Such a malfunction can occur both at the stage of setting up the equipment, and after some time. The reasons why such a malfunction occurs are varied: perhaps the plasma does not see the router, or maybe the problem is in the wrong setting of the equipment.

Why can’t I connect to the internet

The most common causes of problems are:

  • The configuration of the network equipment was incorrect.
  • The TV itself is incorrectly tuned.
  • The problem is not with the technology, but with the Internet provider.
  • Software crash.
  • Problems with Smart Hub settings.
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Samsung brand

  • Go to the TV menu, select the “Support” item.
  • Open the section “Firmware update”.
  • Select the “Update Now” tab.
  • The screen will start checking for new software.
  • If a new version is available, then you must click “Yes”.
  • The TV will start the firmware update procedure.
  • After the update, the device will reboot.

Software Update

If your TV software is outdated and you start to experience frequent errors when connecting to Wi-Fi, updating the firmware will help. It is done in several ways:

  • over the Internet using a cable connection;
  • using a disk or flash drive.

How to correctly perform the manipulation depends on the brand of the receiver.

Educational We connect the TV to the WI-FI network

The router signal is not reaching the TV

Everyone should know that each router has its own signal radius. Therefore, it is quite acceptable that the TV does not see the router if it is far away. For example, this situation is quite common if the block itself is on the first floor, and the TV set is on the second. over, the signal can propagate along the first floor with practically no interference, but on the second there will not be enough power. The range of a router depends on many factors. First of all, from its technical capabilities. Then you need to take into account its location and the interference that is created by furniture and walls. over, the thickness of the walls and the material used in the construction play an important role.

To improve the signal, you can try to amplify it. Amplification is done in the settings or using special devices.

  • Change the channel on the router. The networks of your neighbors, which you see when you search, are loading the channel that your network uses, and therefore the radius becomes smaller. In the router settings, set Auto or some kind of static channel.
  • Switch your home network to 802.11N mode (provided that a router with two antennas supports this mode). In the wireless network settings on the router, find the item “Wireless network mode” and select “N only” from the list.
  • Change the transmission power in the router settings. This is possible if the model supports this function. Usually the maximum power is set, but, perhaps, yours is different.
  • Installation of a repeater or other router, which will act as an amplifier, will help. This method is considered the most reliable and effective. The principle of operation of the repeater is such that it allows you to amplify and propagate a weak signal from the main device.
  • Change the antennas on the router to more powerful ones if they are removable on your device. It is advisable to buy powerful ones with a gain of 8 dBi. However, 2 or more antennas cost almost like one repeater, so what is more profitable is up to you.

If the plans do not provide for the improvement of devices, then you can get by with minor but effective methods. For example, position the router so that the signal arrives evenly in all rooms. In other words, the device should be in the center of the apartment. Among the available tools, you can always find a foil or a tin can, which is installed near the device so that the signal is reflected from the foil and directed in the right direction.

Troubleshooting DNS Server Errors

This method is especially relevant for Samsung TVs. Accessing the Internet and multimedia content through the Smart Hub becomes difficult when Samsung’s servers are overloaded. When specifying your DNS server addresses, the connection to Internet resources will be made directly, without using the manufacturer’s infrastructure.

DNS server addresses are specified in the provider’s support. You can also use the free public DNS. This service is provided by Google, Yandex, OpenDNS. For example, to use Google’s address servers, it is enough to enter the IP of the main server: 8.8.8.8 and the additional one: 8.8.4.4. If there is no text field for entering an alternative server, enter only the first address in the DNS settings.

Resetting your TV

A quick way, which in some cases helps to solve problems with WI-FI operation on Smart TVs, is to restore factory settings. Before executing it, it is advisable to rewrite the values ​​of the main parameters not related to the network. After the reset, you can get them back based on the recorded information. Menu path for restoring factory settings on popular TV models:

Samsung Smart TV Won’t Connect to Wifi Fix it Now

  • LG: “Settings. Additionally. General. Factory reset “.
  • Samsung: “Support. Self-diagnosis. Reset “.
  • Panasonic: “Settings. System menu. Initial settings “.

Note! Factory reset will return more than the default network settings. Picture, sound, power saving and other Smart TV settings will not be saved.

Reboot TV and router

The first steps that need to be taken if WI-FI does not work on the TV is to reboot the Smart TV and the router. The malfunction can be programmatic in nature and can be easily corrected by reinitializing the device drivers. To restart the TV, turn it off and on again. Some experts also recommend removing the plug from the electrical outlet and then plugging it back in. This advice makes sense for those TVs that remain connected to the local network even after the screen is turned off.

During the reboot of the router, you must wait 10-20 seconds between turning off and on. During this time, the previous Internet session will be closed on the provider’s side. Therefore, the connection will be made anew, with the settings reset to zero. When Smart TV and router turn on again, try to connect WI-FI.

Ways to solve the problem

If the TV does not pick up the network, you can try to fix the problem yourself. We will consider the simplest and most effective ways.

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Quick guide for connecting Samsung TV to Wi-Fi

To determine the causes of problems with connecting to wireless networks, you must first carefully study the main features of configuring the Wi-Fi interface. It cannot be ruled out that the TV is not connected to the router due to incorrect user actions. Follow the simple instructions:

  • Turn on the router.
  • Take the remote control and open the main menu of the TV.
  • Go to the “Network” subsection, and then select “Network Settings”.
  • Choose the best connection method. “Wireless Connection”.
  • Connect to your home wireless network.
  • Enter your password and click “OK”.

The step-by-step guide clearly demonstrates that connecting to the Internet via Wi-Fi is a very simple and straightforward process. Users shouldn’t have any problems.

What to do if the Internet was there, but then stopped working? It is necessary to determine the cause of the failure. Based on this, remedial measures are determined.

What to do if your Samsung TV won’t connect to the Internet via Wi-Fi

Thanks to setting up an Internet connection, the Smart TV platform has become extremely popular. Mostly users buy devices that support this function. However, what if the Samsung TV won’t connect to Wi-Fi? Why this problem appears and how can it be solved?

There are several types of faults. For example, the TV does not see the router, or the desired network is detected, but the TV device does not connect to it. Now let’s analyze the failures in the wireless connection to the Internet.

Very often, connection problems arise through the fault of the user. Not everyone knows how to connect a TV to a home network.

Broken Wi-Fi adapter

To determine the probable cause of a malfunctioning wireless module, inspect the TV for mechanical damage. Check device performance and health.

Not all Samsung TVs are equipped with a built-in Wi-Fi adapter. Therefore, check if the required module is present. All information is indicated in the user manual and technical specifications. You can always get an external adapter for later setting up a connection to a Wi-Fi network. It plugs into the USB interface.

If the TV is equipped with a built-in module, then the functionality of the hardware component is checked as follows:

  • Try connecting to your home network from your smartphone or tablet. If it fails to connect from another device, it means that the built-in Wi-Fi module is not working. Contact the specialists so that they can solve the problem.
  • Open the main menu on your TV by clicking on the “Support” option. Now select “Contact Samsung”. Scroll down the web page. The corresponding numbers will be indicated in the MAC-address line. If the combination consists of zeros or dashes, then the module is faulty.

Sometimes Samsung TV does not connect to the Internet due to incorrect settings that were set by the user. They can be reset. How to do it? Find out now.

Possible problems and solutions

Why won’t the TV connect to my home network? There are many reasons. Sometimes it is extremely difficult even for a professional technician to determine the cause of the failure. Let’s consider the main prerequisites for the emergence of problems with the Internet:

  • the network equipment is configured incorrectly;
  • Smart TV settings are incorrectly set;
  • problems with the operating system of the TV;
  • problems with the provider;
  • weak signal.

To quickly understand why the Internet is not working, take a look at this table, which contains the main reasons for the lack of connection and how to fix the failures.

Turn off the router and TV, and then turn it on again; reset network settings; install operating system updates.

The user is connecting to a different Wi-Fi network

Go back to the network settings section and then select the name of your home network

Re-enter the security code in the appropriate field

Incorrect operation of the dynamic configuration of the network node

Configure automatic assignment of DNS values ​​and IP address settings. Go to “Network”, then to the “Network Status” tab. Select “Configure IP” and then set the value to “Obtain Automatically”. Did the problem go away? Enter the settings manually: IP, mask, gateway, DNS. this information is provided by the provider.

Software glitch and system errors in TV operation

The issue is fixed by updating the firmware

In order for the router to distribute a signal without errors and failures, place the router as far away as possible from sources that emit electromagnetic waves: cordless phones, microwave ovens and other devices.

Connecting Samsung TV to the Internet via Wi-Fi is not much different from connecting devices released by other popular manufacturers. The only difference is the different names of the subsections of the main menu.

Changing the location of the router

What to do if the TV does not see the router or the Internet periodically disappears. The signal quality directly depends on the distance between the TV and the router. Walls, furniture. all these are obstacles that negatively affect the quality of the connection.

Therefore, if the TV does not find your home network, then try placing the router a little closer. This applies to cases when the TV and the router are in different rooms, which are separated by a large corridor.

After changing the location of the router, the TV will see the home network. The user does not have to look for alternative ways to solve this problem. The solution is very simple and does not require any special skills.