Samsung TV does not see WI-FI

Setting up the connection of the router to the TV

We use a Samsung TV router to connect directly to the network without an intermediary PC. If the TV is a line of release in 2011 and later, then the most convenient way would be “One Foot Connection”. To do this, go to the “Network Settings” on the screen. We bring the router somewhere 20-30 cm to the WI-FI adapter. A connection will be made within a few minutes thanks to automatic synchronization. Next, the network check will be displayed, this signals the completion of the configuration.

If you are unable to use the One Foot Connection setting, the Auto setting is the best option. To do this, in the “Network Settings” item, select “Wireless.” and search for available ones. Next, select our network from the list, confirm the input, if required with a security key. Highlighting the network check signals the completion of the setting.

Setting up TV access to computer data

The Samsung TV Router also gives you the ability to access resources on your computer. For this we need:

  • Installing the recommended program “Samsung AllShare”.
  • Create a folder that will store material for viewing on TV.
  • We open access for the TV to our computer, which has now become a server.
  • We configure the network settings on the TV and save them.
  • By pressing the “Source” button on the remote control, we display the available sources for viewing.
  • Select the “AllShare” device as the source. This is our computer.

Thanks to Samsung‘s router and TV optimizations, you can now use your router to also use content directly from your computer. And even watch it online and download it from the Internet without using a PC.

Finding problems with a WI-FI router

If you are having difficulty connecting to a wireless network, the router settings may be incorrect. To change them, go to the control panel. Click the DHCP tab and make sure the DHCP server is enabled and working properly. Disabling it will not automatically assign a local IP address to the TV and other network devices. Normal routing and internet access will not be possible.

Check the “Security” tab in the router settings. If client MAC filtering is enabled, disable it. On routers ASUS, TP-Link, D-Link, Huawei and some other manufacturers, the MAC address of any device can be whitelisted. In the future, the connections of devices from this list will not be blocked, so the normal operation of WI-FI on the TV will be restored.

The MAC address of Smart TV is specified in the settings. The exact path differs depending on the brand, on most TVs of popular manufacturers, the necessary information is in the menu:

Important! After adding MAC address of Smart TV to the “white list” or changing other parameters of the router, restart it. To do this, use the menu item “System” or “System Tools”. You can also use the power button on the case or temporarily disconnect the device from the outlet.

Reboot TV and router

The first steps that need to be taken if WI-FI does not work on the TV is to reboot the Smart TV and the router. The malfunction can be programmatic in nature and can be easily corrected by reinitializing the device drivers. To restart the TV, turn it off and on again. Some experts also recommend removing the plug from the electrical outlet and then plugging it back in. This advice makes sense for those TVs that remain connected to the local network even after the screen is turned off.

During the reboot of the router, you must wait 10-20 seconds between turning off and on. During this time, the previous Internet session will be closed on the provider’s side. Therefore, the connection will be made anew, with the settings reset to zero. When Smart TV and router turn on again, try to connect WI-FI.

Broken Wi-Fi adapter

To determine the probable cause of a malfunctioning wireless module, inspect the TV for mechanical damage. Check device performance and health.

Not all Samsung TVs are equipped with a built-in Wi-Fi adapter. Therefore, check if the required module is present. All information is indicated in the user manual and technical specifications. You can always get an external adapter for later setting up a connection to a Wi-Fi network. It plugs into the USB interface.

If the TV is equipped with a built-in module, then the functionality of the hardware component is checked as follows:

  • Try connecting to your home network from your smartphone or tablet. If it fails to connect from another device, it means that the built-in Wi-Fi module is not working. Contact the specialists so that they can solve the problem.
  • Open the main menu on your TV by clicking on the “Support” option. Now select “Contact Samsung“. Scroll down the web page. The corresponding numbers will be indicated in the MAC-address line. If the combination consists of zeros or dashes, then the module is faulty.

Sometimes Samsung TV does not connect to the Internet due to incorrect settings that were set by the user. They can be reset. How to do it? Find out now.

Configuring the router itself

Setting up a Samsung router is quite simple thanks to a convenient, intuitive interface, which is not much different from the menu of similar WI-FI models from other companies. Consider a rough procedure.

  • We find in the computer in the control panel “Network Connections”, we find our “Local Area Connection”, with the right mouse button we call the sub-item “Internet Protocol TCP \ IP”. Calling the item “Local Area Connection”
  • We choose to automatically obtain IP and DNS server addresses. Internet Protocol Configuration
  • We connect the cable of our Internet provider to the router in the WAN connector, which is an Ethernet network port. Router connectors
  • In any internet browser, enter http://192.168.0.1. This will bring up the menu for entering the settings of the router.
  • We enter there the username and password specified in the instructions for the router.
  • Go to the manual setting mode and select the “Parameters” item.
  • In the item “Internet Connection Type” select “Russia PPPoE (Dual Access)”.
  • In it we specify Dynamic PPPoE, enter the login and password, the network MAC address, the rest is by default.
  • We save the settings.
  • Turn on DHCP.
  • We make local network settings, here you need to enter the ip address of the router and the name of your network, the rest can be left by default or set to auto.
  • We save the settings.
  • Setting up additional services.
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Note: when configuring additional services, do not forget to activate “Auto Prioritized QoS”.

Possible problems and solutions

Why won’t the TV connect to my home network? There are many reasons. Sometimes it is extremely difficult even for a professional technician to determine the cause of the failure. Let’s consider the main prerequisites for the emergence of problems with the Internet:

  • the network equipment is configured incorrectly;
  • Smart TV settings are incorrectly set;
  • problems with the operating system of the TV;
  • problems with the provider;
  • weak signal.

To quickly understand why the Internet is not working, take a look at this table, which contains the main reasons for the lack of connection and how to fix the failures.

Turn off the router and TV, and then turn it on again; reset network settings; install operating system updates.

The user is connecting to a different Wi-Fi network

Go back to the network settings section and then select the name of your home network

Re-enter the security code in the appropriate field

Incorrect operation of the dynamic configuration of the network node

Configure automatic assignment of DNS values ​​and IP address settings. Go to “Network”, then to the “Network Status” tab. Select “Configure IP” and then set the value to “Obtain Automatically”. Did the problem go away? Enter the settings manually: IP, mask, gateway, DNS. this information is provided by the provider.

Software glitch and system errors in TV operation

The issue is fixed by updating the firmware

In order for the router to distribute a signal without errors or failures, place the router as far as possible from sources emitting electromagnetic waves: cordless phones, microwave ovens and other devices.

Connecting Samsung TV to the Internet via Wi-Fi is not much different from connecting devices released by other popular manufacturers. The only difference is the different names of the subsections of the main menu.

Resetting your TV

A quick way, which in some cases helps to solve problems with WI-FI operation on Smart TVs, is to restore factory settings. Before executing it, it is advisable to rewrite the values ​​of the main parameters not related to the network. After the reset, you can get them back based on the recorded information. Menu path for restoring factory settings on popular TV models:

Note! Factory reset will return more than the default network settings. Picture, sound, power saving and other Smart TV settings will not be saved.

Problems with the wireless network on the TV may be due to poor signal reception from the router. If possible, move the router closer to the Smart TV and install it so that there is less interference in the path of radio waves. Signal barriers are walls, furniture, and working appliances.

Installing an access point on an elevated level will help ensure a better WI-FI connection. For example, you can put the router on top of a cabinet or hang it over a door. If you cannot move the router closer to the TV, connect a more powerful antenna to it. The higher the antenna gain, the better the network will work on Smart TV.

Troubleshooting DNS Server Errors

This method is especially relevant for Samsung TVs. Accessing the Internet and multimedia content through the Smart Hub becomes difficult when Samsung’s servers are overloaded. When specifying your DNS server addresses, the connection to Internet resources will be made directly, without using the manufacturer’s infrastructure.

DNS server addresses are specified in the provider’s support. You can also use the free public DNS. This service is provided by Google, Yandex, OpenDNS. For example, to use Google’s address servers, it is enough to enter the IP of the main server: 8.8.8.8 and the additional one: 8.8.4.4. If there is no text field for entering an alternative server, enter only the first address in the DNS settings.

TV does not connect to the Wi-Fi router, although it sees it

In situations where Samsung Smart TV does not connect to the Internet via Wi-Fi, additional troubleshooting methods are used:

  • the entire system is rebooted;
  • the TV set returns to the factory, initial settings;
  • the TV software is being updated;
  • the status of the module and the device is checked;
  • DNS errors are being looked up;
  • all information for pairing is entered manually.

Important! Sometimes health issues are related to a problem with the router. In this case, you need to check the equipment for mechanical damage.

Samsung Smart TV: How to Reset Network (Problems with WiFi? Weak or No Signal )

If the Internet does not work on TV

Sometimes communication with programs or the browser can be lost. The status check is carried out in the TV menu, the system can give several options:

  • “Connection not established”;
  • “Connection without access”.

The causes of malfunctions of the main equipment are searched using a phone or tablet. If the rest of the equipment has access, then the issue is resolved by restarting the TV receiver. After turning off the power, you need to wait 15 minutes and turn it back on. Reboot the router in parallel.

samsung, does, wi-fi

Displaying errors

Samsung TV does not see Wi-Fi networks in the 5 GHz range

The absence or disabling of the old support results in the Samsung TV not seeing Wi-Fi at 5 GHz. The specified range gives a higher speed, after which videos, programs are easier to catch.

  • the TV receiver must support the 802.11ac wireless broadcasting standard, you can check its availability through the technical support service or in the characteristics specified in the instructions;
  • dual-band equipment must have functionality that allows distribution at the specified frequency of 5 GHz.

If everything matches, then the problem is with the channel. After entering the menu, you need to choose one of four options: 36, 40, 44, 48.

Important! If the connection fails, you need to reset the grid or TV set.

What to do if TV does not connect to the Internet via Wi-Fi

The list of reasons why Samsung TV does not connect to Wi-Fi and shows an error is presented:

  • an incorrectly spelled or invalid password;
  • incorrectly entered data;
  • incorrect debugging of security and encryption of the wireless channel. you can clarify the information through the parameters of the router.
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Steel work requires the router to use modern mode — n-format or mixed. It is necessary to check the DHCP server, which is automatically enabled by default. Sometimes the function is disabled during a system failure, after which the TV receiver is not able to re-integrate into the broadcast.

Sometimes secondary protection is connected on the devices. it is better to check the assumption. When installing a Wi-Fi amplifier, the equipment may try to integrate into it instead of the main equipment (this affects Keenetic, TP-Link, ASUS devices, etc.).

Important! If the TV receiver is able to connect to another grid (when distributing from a smartphone), the problem is that the router is not working.

Samsung TV won’t connect to Wi-Fi. ways to solve the problem

Buying a new receiver confronts owners with an issue where the Samsung TV won’t connect to Wi-Fi. There are several reasons for this problem. If you follow the instructions exactly, you can easily return the TV to working condition.

Login Problems

One-stop solutions

Each TV receiver model has its own list of problems, which can be solved in accordance with the recommendations from the instructions. But there is a large list of universal solutions that allow you to independently find and fix the cause of failures when connecting or during operation.

DNS errors

Another common cause of network failure is DNS server errors. To configure the Internet, you can knock down the data and set the correct DNS server digits yourself: 8.8.8 8. The second address is 8.8.4.4. After that, you can try to connect.

Resetting the network settings on the TV and changing standards.

If all of the above has been done, then it may be time to reset the network settings of the TV to factory defaults. It is impossible to do this from the user “Menu” and you will have to get into the “Service menu” and perform a system reset.

Turn off the TV and on the remote control quickly press “Info”. “Menu”. “Mute”. “Power” and Smart TV turn on in the service menu mode.

Here you need to select the item “Option” and press enter (Enter). Select the “Faktory Rezet” function and wait until the process ends.

Turn off the TV (if you do not turn off yourself) to exit the “Service menu” for 10 minutes. Then turn on Smart TV and set everything up again. Give a different network name and change the password to another one of at least 8 characters. Did not help? Go ahead…

Try to manually register public DNS servers from Google 8.8.8.8 or 8.8.4.4 and create a connection. For example, if the gateway address of the router is 192.168.1.1, then in the settings you can specify the following values:

IP Address: 192.168.1.103 Subnet Mask: 255.255.255.0 Gateway: 192.168.1.1 DNS Server: 8.8.8.8 (or 192.168.1.1)

Disable the DHCP function on the router beforehand.

If using the N standard, then set the authentication to WPA2-PSK and the security type to AES and connect again. You can also try to completely disable encryption for the wireless Wi-Fi network in the router.

If “Access Control” is activated on the network device, then your router may be blocking the IP address of the TV. Disable Access Control temporarily or immediately create a rule using the MAC address of the TV so it doesn’t pass validation.

With poor connection, high ping and other problems, you can make port forwarding on the router. Set the incoming port to 9441 and select the UDP protocol.

Perhaps I missed some points, but if you want to supplement the material and share your solutions with connecting a Samsung TV to the Internet, then state your thoughts in the Комментарии и мнения владельцев. I wish you a positive solution to your problem. Until!

If you find an error, please select a piece of text and press CtrlEnter.

Thanks to setting up an Internet connection, the Smart TV platform has become extremely popular. Mostly users buy devices that support this function. However, what if the Samsung TV won’t connect to Wi-Fi? Why this problem appears and how can it be solved?

There are several types of faults. For example, the TV does not see the router, or the desired network is detected, but the TV device does not connect to it. Now let’s analyze the failures in the wireless connection to the Internet.

Very often, connection problems arise through the fault of the user. Not everyone knows how to connect a TV to a home network.

Samsung Smart TV does not see WI-FI

From time to time, some owners of Smart TVs from Samsung are faced with the problem of wireless Internet connection. Typically, at home, users use a Wi-Fi router to wirelessly connect to the global network. However, it is not the perfection of network equipment, incorrect setup or raw firmware that can be the reason why Samsung TV does not connect to the Internet. I recommend updating the TV’s firmware via a USB flash drive, and not directly from the company’s servers via the Internet.

As part of this publication, we will look at some points that will help fix some problems with a Wi-Fi connection. As you can imagine, simply connecting the TV to a router via Wi-Fi does not cause difficulties, but at the same time, the usual Connect does not always go smoothly and the reasons can be very different. We will talk about the reasons known to me further, going from simple to complex.

I assume that you already have a Wi-Fi router installed and configured, and wireless clients get access to the Internet. If not, then I have already described the main points on configuring a Wi-Fi router (using a model from TP-Link as an example). Everything described in the article must be done selectively. not all at once.

First, try unplugging the TV for 10 minutes to completely de-energize the TV (and then turn it on). Thus, you take the TV out of standby mode and, with a high degree of probability, simply and painlessly return the TV to its normal operating state.

If this number did not pass, then try the methods described below. Good luck!

Changing the location of the router

What to do if the TV does not see the router or the Internet periodically disappears. The signal quality directly depends on the distance between the TV and the router. Walls, furniture. all these are obstacles that negatively affect the quality of the connection.

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Therefore, if the TV does not find your home network, then try placing the router a little closer. This applies to cases when the TV and the router are in different rooms, which are separated by a large corridor.

After changing the location of the router, the TV will see the home network. The user does not have to look for alternative ways to solve this problem. The solution is very simple and does not require any special skills.

Broken Wi-Fi adapter

To determine the probable cause of a malfunctioning wireless module, inspect the TV for mechanical damage. Check device performance and health.

Not all Samsung TVs are equipped with a built-in Wi-Fi adapter. Therefore, check if the required module is present. All information is indicated in the user manual and technical specifications. You can always get an external adapter for later setting up a connection to a Wi-Fi network. It plugs into the USB interface.

If the TV is equipped with a built-in module, then the functionality of the hardware component is checked as follows:

  • Try connecting to your home network from your smartphone or tablet. If it fails to connect from another device, it means that the built-in Wi-Fi module is not working. Contact the specialists so that they can solve the problem.
  • Open the main menu on your TV by clicking on the “Support” option. Now select “Contact Samsung”. Scroll down the web page. The corresponding numbers will be indicated in the MAC-address line. If the combination consists of zeros or dashes, then the module is faulty.

Sometimes Samsung TV does not connect to the Internet due to incorrect settings that were set by the user. They can be reset. How to do it? Find out now.

Resetting TV and router settings

Resetting the network parameters is quite simple. As an example, let’s take a look at the step-by-step instructions for Samsung Smart TV:

  • Turn on your TV device.
  • Press the buttons quickly in the appropriate sequence: Info, Menu, Mute, Power to open the system menu.
  • Select the “Option” section by pressing the Enter button.
  • Activate the “Factory Reset” function.
  • Turn off the TV to close the service menu.

Turn on the TV and re-configure the device, having previously changed the name of the home network and the password to it.

If you still can’t connect to Wi-Fi, do the following:

  • manually change the DNS value to parameters: 8.8.4.4 or 8.8.8.8. First you need to disable the “DHCP” option on the router;
  • open the main menu, and then the section “Control”, switch to the subsection “Sub Option”, and then to the tab “RF Mute Time”. Set the frequency with which you will switch to the next TV channel (you need to specify the time in milliseconds). Initially set to 600 milliseconds.

If you are still not connected to the network via Wi-Fi, you need to reset the router settings. It is very easy to do this, but you should only do it if you are sure that you can configure it again. When turning on the router, press and hold the WPS / Reset button (about 10 seconds) until the SYS indicator starts flashing quickly. Release the button and wait for the device to roll back to the basic parameters.

What to do if Samsung TV won’t connect to Wi-Fi

If the Samsung TV does not connect to the network, but the connection was made without errors, then you need to try the following solutions to the problem:

  • reboot the system;
  • reset settings;
  • update the TV software;
  • check the wi-fi adapter;
  • determine if there are any DNS errors;
  • enter data manually.

It is advisable to learn more about each method so as not to make mistakes.

Checking the connection

If the Internet worked stably before, but the connection was interrupted for unknown reasons, you need to check the connection. To do this, go to the “Network” mode and look for the access channel and IP address in the “Status” field.

Problems usually arise for two reasons:

  • Broken router-Samsung Smart TV chain.
  • There was a communication failure between the Internet and the router.

If the problem is in the connection between the router and TV, you need to set up and connect Smart TV:

  • Press the IP key and enter the necessary parameters of the router yourself. All the necessary information will be indicated on the body of the device or in the instructions.
  • Save created connection.
  • Test the newly installed network.

If during the system testing new errors are found, you must erase the data from the TV memory and try to reconnect.

Just in case, when changing data, it is advisable to write down the standard settings in order to re-enter them if necessary.

In case of problems with the Internet router chain, you need to perform the following procedure:

  • Reboot device. In some situations, it is necessary to completely reset the installed settings on the Wi-Fi adapter.
  • Try to shorten the distance between the router and the TV to eliminate possible interference as much as possible.
  • Contact your service provider for information on the progress of any repairs that may be carried out on the mowing line. The advice is relevant if the user is sure that the adapter and TV are fully functional.
  • If an external Wi-Fi device is installed to connect to the Internet, then you need to turn it off for a while and completely remove it from the port. After a few seconds, put it back and check if the Internet connection is working.

If the user does not have a file with the characteristics of the network, it is necessary to contact the representatives of the company that provide Internet services and find out from them this information.