Computer does not see my Samsung phone

Table of Contents

Computer Can’t See Samsung Galaxy Phone via USB. First Steps

Every Samsung Galaxy phone can be connected to a computer or laptop. Most currently produced are equipped with a USB Micro-B or USB-C connector.

The main reason for this is international directives that force individual manufacturers to standardize the charging connector, which also serves as a communication port.

In order to establish a connection with a PC, we must have a Type A USB cable going into the aforementioned Micro-B type.

We connect the smartphone to the computer using the cable described above. Windows should automatically detect new hardware and install the most needed drivers.

Note. Problems can occur with older versions of Microsoft software such as Windows XP. Then you will need to update to the latest version.

Once connected, you must give “permission”, which will appear as a popup.

computer, does, samsung, phone

Its presence means the successful completion of the process of synchronizing the phone with a personal computer.

This is where the problems begin when it doesn’t appear. This means that the computer does not see the phone, but it charges without problems.

If it does, all you have to do is select the correct communication protocol. this is critical when accessing certain file types and supported software. Here are two options.

Multimedia Device (MTP). Provides access to all media files such as photos, videos, and music. MTP protocol allows you to download and delete all content of a mobile phone.

Camera (PTP). This option recognizes the phone as a camera. This allows you to directly transfer graphic files to specialized programs that handle RAW graphics processing. The advantage of enabling PTP is faster management of collected photos.

To see the contents of your Samsung Galaxy phone, launch “My Computer” and your phone should be displayed among the disks.

By clicking on the icon with the name of the smartphone, all types of memory that have been installed will be displayed: phone and memory card.

Transferring files is extremely easy. we support them just like any other operation on the computer. We enter the catalog of interest to us and make changes.

Computer Can’t See Samsung Galaxy Phone via USB. Solution Found

Taking photos, recording movies, installing additional applications or downloading music from the Internet. all these actions effectively drain the memory of your mobile phone Samsung Galaxy duos a5, Samsung a3, Samsung a6, Samsung s8, Samsung j5, Samsung j3, Samsung s4, Samsung j1, Samsung s5, and it doesn’t matter if it is 2017, 2016, 2018, 2019 release. it will be so in the future.

To expand the capabilities of a smartphone, it is worth periodically transferring the most important data to the hard drive of a computer or laptop.

Archiving files in a natural way will increase the security of files (as a backup) and allow almost unlimited use of memory.

Below you will find three simple steps showing how to connect your phone to a personal computer or laptop, but sometimes it happens that when connected, they flatly refuse to see it, but it charges.

I have come across such a lot of times and only recently I had to take measures that I did not want to do, but so that the computer / laptop did not take the Samsung a5 phone, it didn’t see it, but it was charging.

However, let’s go in order, and I’m sure that in the end your PC will still see your favorite phone and you can quickly transfer any of your files to it, or vice versa.

How I solved the last problem when the computer did not see the Samsung phone via USB

I must say that I used this a5 phone via USB many times and everything went well, but quite recently the PC did not see it, but at the same time it was charged as expected.

First of all, I took another phone. a3. His PC saw. This immediately ruled out 2 problems: a bad cable and a bad PC (lack of drivers).

So the matter is either in the phone itself, for example, the port, or in the Android system. I cleaned the port. nothing changed.

Then he took up the Android system. Looked at all the settings and even reset them without resetting the data. Looked at USB debugging, for a correctly selected protocol.

Nothing helped so that I didn’t do it. As the PC didn’t see it, it didn’t see it. There is only one last option left. a full reset.

I didn’t want to do it because of deleting data, but now I’m even happy with what I did (the phone started to work much better).

Of course, before that, I synchronized all the data. After resetting and restoring data, which took about half an hour, I plugged the cable into the laptop and smartphone and he immediately saw it via USB /

I only regret one thing that I hastened without getting to the essence of the reason, with which I would now share with you. That’s it.

Computer can’t see Samsung Galaxy phone via USB. no problem

If the computer has a problem detecting our smartphone correctly, several factors could be the cause.

First, we check if the cable through which we connected the devices is not damaged. It often happens that the cable may look functional from the outside, but it does not retain its properties due to the breakage of the internal transmission wires.

Then restart your computer and phone. The next step is to check your Android settings.

Some phones have an automatic file transfer blocking feature, which means they treat the computer’s USB port as a charging port.

In this case, you need to change the USB connection mode to “File Transfer”. At the end, it is worth checking if our smartphone has been updated to the latest (available for this model) version.

What else can you do if your computer can’t see your Samsung Galaxy phone via USB

If whatever you do, the computer still does not see your smartphone, you should install proprietary software designed for management, such as the “Kies” program

Is this good or bad? Yes and no. On the one hand, the whole procedure becomes even easier. we connect the phone and select the appropriate option in the program.

Only this type of software unnecessarily clutters your computer’s system resources by constantly running in the background.

In my opinion, the usual way via USB is the most efficient form of working with files on the phone. Success.

Checking phone operation (MTP device) in device manager

  • Open Device Manager on your Windows 10, 8.1, or Windows 7 computer while your phone is connected. To open Device Manager, you can press the WindowsR keys on your keyboard, type devmgmt.msc, and press Enter. Windows is the OS logo key.
  • See if there is a device in the device manager named MTP (MTP Device, MTP Device) or the name of your phone (may be in the “Portable Devices” section).
  • If there is, double click on it, go to the Driver tab, click Update driver. Search for drivers on this computer. Select from a list of available drivers on your computer and see the list. If it has more than one compatible device, try to select a different driver than the one currently installed, usually you need to select “USB MTP device”.
  • If no new devices appear in the manager when disconnecting and connecting the phone via USB, this is another argument in favor of problems with the cable, connector on the phone or computer.

on this topic, if the device is displayed in the device manager with an exclamation mark, in a separate instruction Incorrect service installation section in this MTP INF file.

The computer does not see the phone via USB. why and how to fix it

If you are faced with the fact that the phone does not connect via USB, that is, the computer does not see it to transfer files, but only charging occurs, while the connection sound is played, this manual provides details on how to fix this and enable the ability to view content phone memory when connected via USB cable.

The steps below are suitable for both latest and previous Android phones in case the smartphone is not visible after connecting via USB on a computer with Windows 10, 8.1, Windows 7 and XP or Mac OS.

How to fix if the computer does not see the phone connected via USB. additional methods

If your phone does not connect via USB to a data-capable computer, but only charges, try the following methods to fix the problem.

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Android Safe Mode, Developer Mode motherboard drivers and other nuances

Among other things, if the issue under consideration occurs, please note the following points:

  • Enable developer mode on Android, and then enable USB debugging in the developer options and, separately, find the default USB configuration item in the developer settings and set the “File transfer” mode. May be helpful here: How to enable USB debugging on Android.
  • If you used the USB modem mode on the phone, in the settings (usually in the “Connections” or “Network and Internet”. “Access point and modem” section), turn off the “USB modem” option.
  • If the phone is no longer visible after reinstalling or updating Windows, install the original drivers of the motherboard, chipset from the website of its manufacturer or from the website of the laptop manufacturer if you have a laptop.
  • Try restarting your Android phone in Safe Mode. If after that it became visible when connected to a computer, then most likely the reason is in some third-party applications, most often related to protection, control and similar.
  • Try using the built-in troubleshooter in Windows: go to Control Panel. Troubleshoot. Hardware and Sound. Device Settings (in recent versions of Windows 10, the item is missing).
  • If possible, try connecting your phone to another computer. If it is also not visible there, again, the matter is most likely in the cable or connector. over, the connector on the phone may stop functioning for transferring files simply due to the ingress of dirt or water, followed by oxidation of the contacts.
  • They can also help (or they can create problems with other USB drives, so take it only if you are ready for this) methods regarding cleaning the drivers from the instructions The computer does not see the USB flash drive.

If none of the options helps to solve the problem, and the computer still does not see your Android smartphone, describe the situation in the Комментарии и мнения владельцев: what was done, after which the problem appeared, how does your device behave when connected via USB, has the cable been checked with another phone, and the problematic device is on another computer. I will try to help.

Why Android phone is not visible on the computer via USB and only charging takes place. simple reasons and solutions

Before proceeding with additional methods for solving the problem when the phone is not visible through the USB connection, I recommend paying attention to the following simple points: very often the reason turns out to be one of the following:

  • If you took a USB connection cable from a non-original cheap charging or bundled with another device (for example, to charge wireless headphones or another device that is not intended for receiving and transmitting data), then this may be the reason: not all cables can transmit data, there are no corresponding contacts, and outwardly it is not noticeable. The solution is a working cable with guaranteed data transfer capability.
  • If you are faced with the fact that when you connect a smartphone to a computer, it is not visible, and recently the phone was repaired and something related to the board or connector was repaired, it is highly likely that the repair caused the problem: very often the connectors are soldered so that after that only charging works properly. The solution is just to redo.
  • If you have Mac OS, just install Android File Transfer app for data transfer capability, official website:
  • If you still have Windows XP, install the MTP (Media Transfer Protocol) driver.

Additionally, keep in mind that connecting even with a working cable through a USB hub (USB port splitter) to a faulty USB connector on a computer or laptop, and sometimes to the front panel of a PC may cause the problem under consideration. Try a direct connection to USB, another connector, the back of the PC, if connected to a USB 3.0 connector (usually blue). check if the problem persists when connecting to USB 2.0.

And the last simple point: after connecting the phone to the computer, in order for it to appear in the explorer with the ability to view photos, videos and other files, you need:

  • Unlock the phone when connected, if it is locked. you will not be able to access data on locked modern Android phones.
  • In the notification area, click on the USB connection notification (by default, most phones are connected only for charging). If the notification does not appear, more precisely, it does not say that this is a USB connection, but only a text about charging, then from the “point of view” of the phone, the connection does not serve for data transfer (wrong cable, damaged cable, connector on the phone or computer) Below are screenshots with the appearance of the notification on pure Android 9 and 8, on Samsung Galaxy and on Android 6-7.
  • Select MTP file transfer mode for USB connection. On older versions of Android, there may also be an item for connecting as USB Mass Storage, it will also work, and it may work even better.

If the listed methods did not help, let’s move on to more complex fixes.

Additional Information

If you come to the conclusion that the reason for the problems when connecting the phone is its physical problems (socket, something else) or you just do not want to understand the reasons for a long time, then you can transfer files from and to the phone in other ways:

  • If you have Windows 10, use your phone’s built-in app (photo transfer only), if your Samsung phone uses Samsung Flow app.
  • Synchronization via cloud storage Google Drive, OneDrive, Dropbox, Yandex Disk.
  • Using programs like AirDroid (convenient and simple for novice users).
  • Create an FTP server on your phone or connect it as a network drive in Windows.

This concludes, and if you have any questions or additions after reading, I will be glad if you share.

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When connecting the mobile to the laptop, only one local disk is visible. The other with files is not visible. How to see him?

Hello. And you have a memory card and internal memory there, right? The memory card was not accidentally formatted as internal?

In my case, the problem turned out to be in the system Media Storage service. If it is frozen, or simply does not work in the background, or has been strangled by all kinds of optimizers, the computer will not see the smartphone. Found it by accident, maybe someone will be useful

Thank you very much for the article. Helped to resolve the issue with the connection. Hooray!

And on the contrary, I need to make sure that smartphones do not see wines10 or wines 7. What needs to be disabled in Windows for this?

Hello, the Homtom ht16 phone has been in use for 2 months. It does not turn on, I thought the battery sat down, it does not react to charging. I charged the frog battery, zero sense. Does not turn on for charging does not respond, I connect silence to the PC in the manager. I decided to cheer up through the sp flash tool without a battery with the volume down button pressed down to silence. I tried restoring bricks, but the computer does not react at all with or without a battery. When charging, it heats up in the processor area, is it a short circuit? he just lay there. I don’t know where to dig next

Hello. I also don’t presume to guess. You can try to power it directly (just watch the voltage / current carefully) and see if it turns on like this.

Good afternoon, please tell me. I can’t connect to my laptop. I plug it in, it’s charging, nothing else, even the top of the phone does not show that it is charging. I did the debugging, I changed the cable. For a split second, this window appeared with a choice of data transfer and that’s it. I did not understand where it disappeared. No more appeared, no matter what I did.

Hello. Could it be a phone jack? See that there is no dirt there and use the same cable where the window appeared.

Good information, everything is written correctly, and most importantly, a bunch of options were provided. Thank you for your help.

If the computer does not see the phone, but the photo is being transferred from the phone to the computer. There is no telephone in the connected devices in the display. How to solve this problem?

I do not quite understand But how exactly is the transfer going in this case?

The phone was bought in China. If you go into the documents and select the desired removable disk, then the disk is designated as a CD-drive (F 🙂 HiSuite. I open it, there is a folder with a PDF document, the document is called OPEN SOURCE SOFTWARE NOTICE, and three files: autoran, HiSuite, and with Chinese characters. If you open the last file, the menu for installing HiSuite on-line appears. And the photos are somehow strangely transmitted. OneDrive opens automatically even though I’m not using it. And the menu for importing images appears immediately. It turns out that if you select the transfer of photos, the disk is visible, and if you select the transfer of files, the disk is not visible. Initially, there was no such problem. Maybe because of updates on the laptop, this happened.

Hm strange. And other disks during the “file transfer” except F does not appear?

Thank you for your help. Very helpful article!

Thank you for the article! But nothing helped me. Oneplus 3T phone. Since some time, it has ceased to be detected on all computers. Only charging. In Device Manager. Unknown Device (Device Descriptor Request Failed). There is a suspicion that this is after charging from an iPhone charger. I rolled the phone back to factory settings. Then I replaced the phone’s USB cable, but the situation did not change. I understand that this is some kind of hardware problem. Tell me what else can be replaced without any problems and costs?

Hello. Unfortunately, now it is difficult for me to give any recommendation, I explain: 1. When I started reading the comment I thought: there is clearly something with the connector on the phone (dirt, dust, damaged contacts). 2. When I read to “replaced the USB cable of the phone”. I realized that it is useless to guess now: the point is that, without exaggeration, half of the repairmen solder these connectors so and such that after that the phone can only be charged. And there is a great chance that you too.

In general, the correct solution is to contact someone who understands exactly and it is with this problem to address, do not ask to simply replace the connector.

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Thanks for the answer! I changed the loop myself and no soldering was required there. I thought this was some kind of standard problem, indicating a malfunction of some module. I wanted to understand whether it is worth bothering with repairs in the service, or try something else simple to replace yourself

Good afternoon, the article did not help, but I think the problem is still on this topic. Budget Smart OPPO A-12. When connected to a PC, be it a USB or FTP server (via Wi-Fi), the PC sees the device, but I cannot send large files (movies) to the smartphone. I can’t say for sure the minimum size of a file that can be transferred, but it transfers documents and music without problems. Nothing happens with large files, it does not knock out any error either on a PC or on a smartphone, there is more than enough memory on a smart phone to download a file, I also tried the USB 2.0 and 3.0 ports. Tell me what could be the solution to this problem?

Hello. I just have an idea that this may be due to the limitations of the file system, for example, a file cannot be placed more than 4 GB on fat32. Another thing is that the internal memory on Android is not FAT32

Samsung S10 Exynos in recovery mode (stock) is not visible in the device manager on PC (win7x64). When loaded. visible (Samsung Android ADB Interface). on request adb devices is visible as device, but needed as recovery. you need to connect the drive as mass storage. in bootloader mode it is seen as sideload. It is imperative to sew recovery on TWRP so that the computer can see it on adb?

Samsung Galaxy s10 based on Exynos. When switching to recovery (stock), it is not detected in the device manager. Replacing recovery with TWRP will fix the situation?

If I’m not mistaken, for this I installed a separate USB driver on my Note 9 (I don’t remember where I took it, but on the Internet, but I didn’t want to change the recovery).

Hello, I have such a problem on the honor 7c pro phone, when connected to a computer via file transfer, all data as (Pdf, rtf, doc, arm) are visible as folders, but on the phone it is visible normally

Hello. And if you copy this “folder” from your phone to your computer, it turns into a regular file?

No, it does not transform, But I managed to copy files via the OTG cable to a USB flash drive and then only to a computer. And a direct connection via a phone cable to a computer, files are seen as folders, and in another PC I also checked the same trouble (

It’s a strange situation I don’t even have an explanation.

Hello, I have a Samsung gt-I9300. The computer sees the phone. But in the Download mode for the firmware, the driver is not installed. Another Samsung g350e on this computer with the same cable installs the driver when connected in Download mode for Odin

Dmitry, solved the issue by connecting the USB back and flashed it. Surprisingly, another brand of Samsung is visible when connected from the front. Shil also Alcatel in front 2 times burned flash memory-2 phone on the Spredtrum. Seen from the front that the voltage is wrong.

Excellent! Well, that is, it’s not great that the front connectors are the same, but the fact that the solution was found is good)

How to connect Samsung s9 to computer?

Connect the S9 to your computer using your USB cable. Open File Explorer on your computer and navigate to This Computer Your Device Name and then select either SD Card or Phone Memory, depending on where your files will be saved.

How to allow your phone to access your computer?

How to connect an Android smartphone as a USB tethering

  • Connect your phone to PC via USB. If this is a new device, wait until the drivers are installed.
  • Open your smartphone settings. In the section “Wireless networks” (“Network”) find the item “Modem mode” (“Modem and access point”).
  • Activate USB tethering.

How to connect Samsung a70 to computer?

How to Connect Samsung Phone to Computer via USB?

  • We connect one side to the smartphone.
  • The other side is to the USB port.
  • Actually, the connection can be called successful.
  • If you’re only using the USB cable and your computer to charge your touch device, you can stop there.
  • The system asks you whether to allow access to data on the phone.
  • And we see

Why the computer can’t see the microphone?

The first step is to check if the computer can see the connected microphone. To do this: In the Windows Control Panel go to the Hardware and Sound section, then select Sound and go to the Recording tab in the newly opened window. Even if the microphone is not connected, its icon will be displayed in the “Recording” tab.

What to do if the computer does not see the phone via USB?

What to do if the computer does not see the USB device

  • Disconnect unnecessary USB devices from your computer.
  • Try connecting with a different cable or port.
  • Restart your computer and mobile device.
  • If you are on Windows, update the driver required to recognize the USB device.

Why the computer does not see the contents of the phone?

The situation when the PC does not recognize the mobile device connected to it is caused by software and hardware failures: Absence of the device driver in the PC operating system. Driver mismatch with the device model. USB driver missing or malfunctioning.

What to do if the computer does not see the iPhone via USB?

If the device is not recognized when you connect your iPhone, iPad, or iPod to your computer using a USB cable, use the following instructions. … Try connecting your device to other USB ports. Then try using a different Apple USB cable Restart your computer.

Drivers for connecting Samsung to a computer via USB

First, in order to recognize a smartphone like the Galaxy S, the computer needs all the necessary drivers. Usually, when a device is connected to a computer, it immediately finds it, but if the correct drivers are not installed, this may not happen.

Drivers are special programs that help you communicate between your phone and your computer. Most often they can be downloaded from the manufacturer’s website. If the computer does not recognize your Galaxy S7, immediately go to the Samsung website and download the drivers. Here is the link to the Galaxy S7 / Edge support page. Mac owners will have to install Android File Transfer in order for your Mac to communicate with your phone.

There is an alternative: you can simply download Smart Switch and install the program on your computer, thus making file sharing easier. It comes with all the necessary drivers, so after installation you can rest assured that your computer will recognize your device and file sharing will no longer be a problem.

Make sure the correct drivers are installed on your computer

Recent operating systems install generic drivers for most devices using a USB connection. This is what happens when you connect your device to your computer; after a while, the computer finds and installs the necessary drivers, and then you can exchange USB files.

However, the manufacturers of smartphones, especially the famous ones like Samsung, always try to make sure that their device is easily recognized by the computer. Their devices already have their own drivers or software, which makes the process easier. Of course, they must be downloaded from the manufacturer’s website. You can also download KIES or Smart Switch.

Try reinstalling Samsung Galaxy driver on computer

Windows users who have just installed drivers for Samsung may find it necessary to uninstall the device before it can be detected. You need to follow these steps:

  • Hold the Windows button and press R to invoke the Run command.
  • Type “devmgmt.msc“ and press “Enter“.
  • Select “Other devices” or “Portable devices”.
  • If the list contains “Samsung_Android” or “Unknown device” with a yellow icon (!), Right-click and select “Uninstall“.
  • Right click on the “Device Manager” window and select “Scan for hardware changes”.

Basically, after installing the necessary drivers or programs, everything should work. But if the problem is not that the device is not recognized by the computer, you need to look for another way.

USB device not recognized Fix – Android USB Driver for Windows 10

So, what to do if you have installed the drivers and the computer still does not see the Samsung Galaxy?

Firstly. “Does not see” is not the same as “does not recognize”. Therefore, we always ask readers to describe the problem as accurately as possible in order to provide the most appropriate solution. For example, here is one of the “confusing” posts on this topic

“I can no longer transfer photos to my computer because it does not recognize the device. I don’t know what I did or what I didn’t do, but before that the computer immediately recognized the phone and I immediately dumped files and photos. And now he just doesn’t see him. I plug in the phone, but he doesn’t see. You can help me?”

You see, at first our reader uses the term “recognize”, and then writes that “the computer does not see it”, that is, the computer “does not detect” the connected device. In this case, you should try to correct the fact that the computer does not see the Samsung phone. What I can recommend is to change the USB connection. And here’s how

Check the charger socket

At a minimum, you need two cables to clarify if the problem is with it. If the computer still can’t see Samsung, it’s time to check the charger port.

The connection may not be possible, or some debris, fiber, or dust has gotten into the connector. The flow of compressed air will help get rid of the latter, but if the connection is loose, you need to go further.

If the contacts of the charging socket are in order and there is no dirt, connect the cable and check if the contact has come off. If the cable goes in as it should, and the connection is not interrupted when it moves, then everything is in order.

Otherwise, you will have to purchase a cable that fits the port perfectly. If a new cable does not help, then your device has much more serious problems.

What to do if Samsung Galaxy is not recognized by the computer?

Usually, when a smartphone is connected to a computer, it detects it and installs all the necessary drives. After a few seconds, the device is recognized. However, this is not always the case. There are times when the computer sees a device but cannot recognize it. As a result, you cannot transfer files either there or back.

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If at the moment you are faced with this problem, then here’s what you need to do:

The computer does not see the phone via USB. software reasons

After describing the hardware reasons, we will list the main software reasons, if your computer still does not recognize a cell phone connected with a USB cable, follow the further instructions.

We work with the settings. We go into the settings of our device, select “Memory” there, click on the three dots at the top (Properties), select “USB-connection to a computer” and put a tick in front of “Media device” (“USB drive”). If you have a checkmark in front of using USB as a modem. uncheck it.

USB connection settings to computer on Android

Windows Update (to download drivers for your phone) and New Device Discovery must be enabled on your PC. Remember to unlock your phone when connected to your computer, this is important.

If you are a conservative and have Windows XP, download the MTP (Media Transfer Protocol) for XP from the Microsoft website and install it on your computer.

If your USB port drivers are out of order, the computer may not see the phone. If the drivers for the USB ports are dysfunctional, the latter simply stop working. To fix this problem, install USB drivers from the “native” driver disk to your PC’s motherboard, or download the latest drivers from the motherboard manufacturer’s website.

Also, due to some reason, the power may be turned off for a number of ports.

  • Go to the “Power” section (Control Panel. Hardware and Sound. Power Supply);
  • Select “Set up a power plan” next to the power plan you are using;
  • Then click on “Change advanced power settings”;
  • Find “USB Settings” in the list that appears, click on the plus sign opposite;
  • And then on the plus sign next to “Parameter for temporarily disabling the USB port”;
  • Change the setting to Disabled for both mains and battery power;
  • Click “Apply” and “Ok”.

The device drivers have flown. Go to “Device Manager” and see if there is a question or exclamation mark in the item “Portable Devices”.

Check if your device is there and make sure it is working properly by right clicking on it and clicking Properties. If it is not there, or you have doubts, uninstall the driver, disconnect the phone from the computer, and then turn it back on, and let the system install the driver again. This can help solve the problem with the fact that the smartphone does not connect via USB to the computer.

Also, it will not be superfluous to enter the website of the manufacturer of your smartphone and download the latest drivers for it to your PC (for example, for Samsung there is a special software called Samsung Kies).

Install update KB3010081 (KB3099229). Windows 10 owners may need to install update KB3010081, which is responsible for working with Windows Media Player. This player is directly related to the normal operation of the MTP (Media Transfer Protocol) service, so download and install the update data.

Also, a common reason may be an unreliable build of the OS itself on a PC. Only rearranging Windows to a more working version will help here.

Custom firmware is inoperative. The desire of many fans to play with the firmware for their Android device can do them a disservice in the form of the device’s failure to work normally with the computer. Try restoring the standard firmware or recovering from a backup (if available).

There are no drivers for the phone on the computer

Although, usually, a computer with the latest OS detects and sees a smartphone via USB without problems, the opposite cases can also be observed. Try to look for a driver for your smartphone on the network, sometimes a driver may come up for similar models of this brand.

Reasons for not connecting your phone via USB

The whole complex of reasons for the problem that the PC does not see the smartphone through the USB cable, I would divide into hardware and software, and below I will list each of them, in parallel providing instructions on how to fix it. But before using the methods I have indicated, try restarting your computer and smartphone. this does not help as rarely as it seems. This problem mainly occurs with devices from Samsung, Lenovo, HTC, LG and Fly.

The computer does not see the phone via USB, but is charging

Why the computer does not see the phone via USB, but is charging

Many users, when trying to connect a phone to a computer using a USB cable, are faced with the fact that the computer does not recognize the connected gadget. The connected device is charging, while there is no access to the smartphone itself and its internal content. I also encountered this synchronization problem, and in this material I will tell you why the computer does not see the phone via USB, and I will also share various methods for solving this issue.

Phones are connected via USB to computer

So why does the computer not see the phone via USB, but it charges. hardware reasons

The USB cable is damaged. It often happens that the cause of this dysfunction is damage to the USB cable itself. Cables of little-known or “non-name” manufacturers do not have a large margin of safety, and can fail literally in a couple of months from the start of operation, and as a result, the computer will not detect the connected phone.

In addition, even the most reliable cables from global brands are susceptible to stochastic damage. they can be accidentally damaged during use, can be chewed by pets or spoiled by children. Therefore, first of all, inspect your USB cable for the likelihood of mechanical damage, and, if the external cable is intact, try using it to connect your device to another computer. If the device is not recognized on another PC. try replacing the cord.

The USB port on the computer is damaged. The USB ports used in a computer are also susceptible to various mechanical damage, including damage to the USB controller as well as the south bridge of the motherboard. Try to insert the cable into a different USB port, if this does not help to fix the connection of the phone to the PC, follow the further tips.

Check if the USB port on the computer is damaged

The cable jack on the phone is damaged. Has water entered the socket of the smartphone or is it damaged? If yes, then it needs to be replaced.

Turn off the battery, pull the battery out of it for a few seconds, then turn it back, and turn on your device back.

The phone may not be recognized by the computer due to viruses

It is trite, but all kinds of virus programs can block work with external mobile devices. Try to check your computer with Dr. Web CureIt !, in some cases it can help.

The computer does not see the phone via USB. software reasons

After describing the hardware causes, we will list the main software causes. If your computer still does not recognize the cell phone connected with the USB cable, follow the further instructions.

So why does the computer not see the phone via USB, but is charging. hardware reasons

Working with settings

We go into the settings of our device, select “Memory” there, click on the three dots at the top (Properties). Select “USB-connection to a computer” and put a tick in front of “Media device” (“USB storage”).

If you have a checkmark in front of using USB as a modem. uncheck it.

Windows Update must be enabled on the PC (to download drivers for your phone). And a new device discovery service. Remember to unlock your phone when connected to your computer, this is important.

If you are a conservative and have Windows XP, download the MTP (Media Transfer Protocol) for XP from the Microsoft website. Install it on your computer.

Data connection is not enabled on the phone

In the upper pop-up menu of the phone there is a button “data transfer”, you need to press it! On androids, for example, this is a double arrow.

Breakage of the connector in the phone or its contamination

Perhaps something got into the phone connector or it was accidentally subjected to mechanical damage. Inspect it and clean if necessary. If cleaning the socket does not work, and you see, only replacing the damaged part will help.

Samsung Galaxy USB Device not recognized Fix (Galaxy S6 or any other device)

Driver problems

In the “Device Manager” item “Portable devices” should be without any warning signs.

The problem is solved by installing drivers from the “native” disk, or by downloading them from the official Samsung website.

Damage to the USB port in the PC

It will not work to fix the port without the help of a specialist, but it is very easy to check it. If your computer does not recognize your smartphone, you can try connecting through a different USB port. It helped. it means the reason has been found, no. let’s move on.

Choosing the wrong connection type

When connecting a Samsung smartphone to a PC via USB, a message with the choice of the connection type should appear on its screen.

You may have selected the “Charge only” type. Disconnect the cable and try to connect again, choosing the connection type “Like Removable Disk”

What to do if your computer can’t see your Samsung phone?

If the computer does not see the Samsung phone via USB, there is no access to files, and only the charging process is displayed on the smartphone screen, then read about possible problems and their solutions below.

Damaged USB cable

A faulty cable cannot always be seen immediately. Very often, the charging wire can fail without obvious external signs. At the same time, the charging process can go normally.

To test the functionality of the USB cable, you can try to connect it to another computer or laptop, or try to connect it to another phone.

System problems in the phone

Try restarting your smartphone. If it doesn’t help, see below. If nothing helps at all, then you may have to reset your Samsung to factory settings with a preliminary backup.

Virus on your phone or PC

Some viruses can prevent USB ports from working properly. We recommend in any case to check your computer and laptop using antivirus.

As you can see, there can be many reasons why the computer does not see the Samsung phone. If one of the solutions helped you, please vote for it below so that other users can start correctly solving their problem.