User profile for user: GregTango
GregTango Author
User level: Level1 4 points
My Spectrum App on Apple TV will often ask for a logon, even when we just turned it on. It doesn’t recognize my previous password and I can’t sign in automatically. Quite the pain.
Living Room
Posted on Jul 30, 2023 11:24 AM
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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024 User level: Level10 140,272 points
Aug 1, 2023 9:05 AM in response to GregTango
How to force an app to quit
- On theSiri Remote, press the TV button
twice quickly.Windows representing each of the open apps appear in a row on the screen. - In app-switching view, navigate left-right to any open app in the center of the screen, then do:• Force the highlighted app to quit:Swipe up on the clickpad or touch surface.
twice quickly.Windows representing each of the open apps appear in a row on the screen.Reply
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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024 User level: Level10 140,272 points
Jul 31, 2023 7:55 PM in response to GregTango
- Verify that you connect through Spectrum Internet. Their app on TV/streaming devices may not authenticate through other internet providers.
- Update your Apple TV system software to the current version, if not done already. How to update your Apple TV - Apple Support
- Try this for any misbehaving app:
- Force-quit the app, then relaunch and try again.
- If the issue persists, force-quit the app, restart the device, then relaunch and try again.
- If the issue still persists, delete the app, re-download and try again.
- If the issue still persists after that, then the app developer/publisher should be contacted (again) for further assistance.
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User profile for user: GregTango
GregTango Author
User level: Level1 4 points
Aug 2, 2023 9:59 PM in response to GregTango
Got a competent person from Spectrum to listen to my problem. He understood my problem and saw quickly that their Security had flagged my account for ‘suspicious’ activity. They were requiring I change my password, so I was getting these interruptions to get me to change the password.
if I hadn’t got the tech help, I would never have known there was a need to change my password.
we changed the password, then problem gone.
Tech was savvy enough to create an alert for their customer service team to figure out how to inform subscribers they need to do this.
thanks for your help. not clear to me how Spectrum-Apple will get this fix done.
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User profile for user: Johnathan Burger
Johnathan Burger
User level: Level9 66,661 points
Jul 30, 2023 1:22 PM in response to GregTango
What did spectrum say when you contacted them about your issue with their app and services?
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User profile for user: GregTango
GregTango Author
User level: Level1 4 points
Jul 31, 2023 7:20 PM in response to Johnathan Burger
The Spectrum seem to be unaware of this problem. On their site the ask me to use familiar sites or email from previous interactions on other apps. But my ID AND password works only as a new login. The system isn’t storing my info, because next time I start Apple TV and attempt to use Spectrum, I am asked to login once again.
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User profile for user: GregTango
GregTango Author
User level: Level1 4 points
Aug 1, 2023 9:18 AM in response to GregTango
The latest from Spectrum is they don’t have a way to keep subscribers logged on when using Apple TV. So it’s not a problem they can solve.
no suggestion that I update the App.
Seems it’s related to Apple’s latest security update for ALL devices.
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User profile for user: GregTango
GregTango Author
User level: Level1 4 points
Jul 31, 2023 7:22 PM in response to GregTango
Can’t understand if it’s a Spectrum problem or a problem with Apple security xx
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User profile for user: GregTango
GregTango Author
User level: Level1 4 points
Aug 1, 2023 1:52 AM in response to Urquhart1244
How do I force quit the Slectrum app on Apple TV?
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User profile for user: GregTango
GregTango Author
User level: Level1 4 points
Aug 1, 2023 9:19 AM in response to Urquhart1244
Will give it a try. Reinstall the Spectrum app.
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User profile for user: GregTango
GregTango Author
User level: Level1 4 points
Aug 2, 2023 1:22 AM in response to GregTango
Seems to have worked. Time will tell, but I learned to Reload the offending App in the process.
thanks.
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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024 User level: Level10 140,272 points
Aug 2, 2023 5:06 AM in response to GregTango
You’re welcome. Enjoy the service again!
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User profile for user: GregTango
GregTango Author
User level: Level1 4 points
Aug 2, 2023 9:54 AM in response to Urquhart1244
Unfortunately after 10 minutes it starting an extended buffering, then the login reappears.
signing in automatically won’t work cause it doesn’t recall my Spectrum login anymore…
definitely a pain.
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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024 User level: Level10 140,272 points
Aug 3, 2023 1:59 AM in response to GregTango
Thanks for the update.
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Spectrum Repeated Signin
