Why is my Spectrum service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 271,648 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 28: Problems at Spectrum
Spectrum is having issues since 07:00 PM EST. Are you also affected? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (9%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:Washington, D.C., Rolling Meadows, Dallas, Atlanta, Indianapolis, Lenexa, McHenry, Rochester, Louisville, Fort Worth, Los Angeles, Chicago, Brooklyn, Charlotte and Oklahoma City.
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| City | Problem Type | Report Time |
|---|---|---|
 San Bernardino | Internet | |
| Dayton | Total Blackout | |
| Saratoga Springs | Internet | |
| Lyman | Total Blackout | |
| Ann Arbor | Internet | |
| Los Angeles | Total Blackout |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- J (@_JMAC75) reported
@Ask_Spectrum Can verify it’s down at this time
- TheVelvetRope (@JadeeySays) reported
@hiijanell @Ask_Spectrum Damn y’all broke
- Janell R.🇵🇦 (@hiijanell) reported
Another power outage @Ask_Spectrum . Might be time to switch internet company cause this is boo boo
- Laurel (@LaurelBell85) reported
@Ask_Spectrum I have tried everything and everytime I confirm my log in it tells me I need to contact my service provider. I'm over it. I pay over 200 bucks a month for CRAP
- Kristy In Cleveland (@Kristy_CLE) reported
@Ask_Spectrum hey why is your service not working? Trying to watch #SNF
- V A P O R (@VAPORRAID) reported
I dont know what's been going on with my internet stability the past couple months, esp with my atrocious 4mbs upload, but the buffering & fidelity has been so bad I literally spend an hour to an hour & half doing 10mins worth of work. @Ask_Spectrum
- Jason Rockford booth (@RockfordBooth) reported
@Ask_Spectrum 8:43 pm in orange ca and it’s still down. Ridiculous why do I pay for this?
- MoHump🌊 (@olderthanicing) reported
@GetSpectrum fix your ******* cable
- Jack Black Jr. (@realjackblackjr) reported
Imagine having your internet cut out ten times a day … oh wait, why imagine when you can get that with @GetSpectrum
- Alan Smith (@matrixxzero) reported
@Ask_Spectrum seems all my streaming service is saying “not authorized”! What is up with that? No news 13, no live History Channel no live anything and seems to reject my sign in! What’s the deal? #spectrumoutage
- Candice Ann Moraga (@DvaliciousCandi) reported
@Ask_Spectrum DM’d that info, am trying to switch the modem yet again, but, just like the 1st time, it says “something didn’t work quite right” when I try to activate it- unfortunately, the equipment you send me NEVER WORKS- I need SECURE/RELIABLE INTERNET for SCHOOL/WORK- RUNNING OUT OF TIME!
- eiderann (@wergild) reported
@Ask_Spectrum Looks like an outage in CNY after my neighbors complained for days about their service. Any ETA?
- Black Women Stan Account (@HipPMiss) reported
So #Spectrum updated their billing system and changed account numbers…now all of sudden I’m getting collection emails and text messages. My bill was paid 2 weeks ago. I know there better not be any issues with my service. 😒 @Ask_Spectrum
- Theydie of the Night (@sithprincex) reported
Hey @Ask_Spectrum why is my service consistently interrupted??? I pay $100 a month for coverage that sucks ***, and i can’t even stream properly half the time. And now my internet is gone bc of the 3rd outage in my area this last week!
- J Roz (@Rozball) reported
@Ask_Spectrum please fix the outage in 11215
- B🏀💛💙 (@JustBU08) reported
@GetSpectrum HELP! Will you make sure I didn’t sign up for paperless billing?
- Chase McElroy (@chasemcelroy) reported
@Ask_Spectrum I'm trying to sign up for your service and your website isn't letting me. It's telling me to call a phone number. If I have to wait on hold for a long time I'm going to be very disappointed in you.
- B🏀💛💙 (@JustBU08) reported
@Ask_Spectrum HELP! Will you make sure I didn’t sign up for paperless billing?
- Kevin Rice (@KevinRiceTX) reported
@Ask_Spectrum At what point do you credit my account for the internet being down. This is the 5TH time this week there’s been an outage.
- Giving up searching for intelligent life on Earth. (@RealShawnSuter) reported
Shoutout to @GetSpectrum and there excellent customer service! Nothing like having you 8am service call tech text you at 10am letting you know they'll be there in 35 minutes!
- Denver Prophit Jr. (@DenverProphitJr) reported
@Ask_Spectrum #Mobile create * code that signals last call was spam. Database all reports. Block # in network after X reports? Your end find address of originator & legal report abuse?
- Michelle Tyrene Johnson (@DivaOfDiversity) reported
@Ask_Spectrum Hope my Louisville neighborhood wakes up to having Internet outage fixed.
- ghostboy2x (@ghostboy2x) reported
@GetSpectrum what ******** is wrong with your service where I can't have a consistent connection for 5 minutes? Not just now, but forever it's been like this, in multiple houses. Figure it ******** out, as soon as another service is offered I'm gone forever
- PettyAF (@PettyAF11) reported
@iamgabesanchez @GetSpectrum That’s why I switched internet providers recently. Worst customer service ever. We have the mobile service also, the plans are affordable, but I’d rather spend a bit more and have semi-literate customer service reps.
- falcon (@_jooaaann) reported
@Ask_Spectrum ANOTHER ******* OUTAGE IN 1 ******* WEEK STUPID ******* DOG **** SERVICE 😡😡😡😡😡😡😡😡😡
- Trina Maddux (@Ms_TrinaM) reported
@Ask_Spectrum Is there an outage in Oxnard?
- Lum🇰🇾 🇧🇿 (@invaderLumm) reported
@Ask_Spectrum Fix the outage how long can’t watch my games
- Kate D (@Just_KateD) reported
@Ask_Spectrum Your company is so screwed up. I’ve spent hours on the phone and in chat trying to fix something that you screwed up in the first place. I’m canceling as soon as we can get someone else out to set up internet.
- Hair By Shquae’ Elise (@Pretty_Phly) reported
@Ask_Spectrum I cannot use the spectrum app unless I am on my hotspot my spectrum Wi-Fi will only work with my Netflix. What is going on? The service has been horrible for the past two weeks
- Jimmy Pablo (@AngularPA) reported
@Ask_Spectrum It looks like my area is down too
