Refrigerator Ice Maker Troubleshooting | KitchenAid (2024)

HOW DO I KNOW IF MY ICE MAKER ISN’T WORKING?

There are several signs that can indicate that your ice maker is not working properly. Some possible signs include no or slow ice production, small or oddly-shaped cubes, ice with an unusual odor or taste or a water leak. If you notice any of these problems or other unusual occurrences with your ice, explore the possible problems below for more information on refrigerator ice maker troubleshooting.

CAN I FIX MY REFRIGERATOR’S ICE MAKER MYSELF?

Whether or not you can fix your refrigerator's ice maker yourself will depend on the specific problem you are experiencing and your level of comfort with appliance repairs. Some ice maker issues, such as a clogged water filter, can typically be resolved with minimal effort, while other issues, such as a faulty motor or control module, may require the help of a professional.

Before attempting any repairs on your own, it's important to consult your refrigerator's owner’s manual and follow the manufacturer's recommendations for troubleshooting.

POSSIBLE ICE MAKER PROBLEMS AND HOW TO FIX THEM

A refrigerator's ice maker is a convenient feature that provides easy access to ice whenever you need it. However, ice maker problems can be frustrating and can prevent you from enjoying your favorite iced coffee or freshly squeezed lemonade.

If you're experiencing issues with your ice maker, don't worry. It may be possible to troubleshoot and determine a solution for your ice maker’s problem.

1. NO ICE PRODUCTION

If your ice maker is not making ice, take a look at the possible solutions below that you can try on your own. If these solutions don’t fix the problem, you may need to contact a professional.

POSSIBLE SOLUTIONS

• Ensure that the ice maker is turned on and not paused.

• Check to make sure the water supply line is connected and the shut-off valve is open.

• Ensure the ice maker's arm is in the "down" position.Check your owner’s manual for guidance with your specific model.

• Change your refrigerator’s water filter once every six months or as needed, and look out for signs of an old or clogged filter.

• Make sure to check the temperature settings for both your refrigerator and freezer. The freezer should be set to 0°F (-18°C), while the refrigerator temperature should be between 33–40°F (0–4°C).

2. SMALL OR MISSHAPEN ICE CUBES

When it comes to small or hollow ice cubes, there are typically two main factors at play: water flow and temperature settings in the refrigerator or freezer compartments. Below are some common solutions to consider.

POSSIBLE SOLUTIONS

• To prevent clogs that can reduce water flow and subsequently produce small or misshapen cubes, keep your water filter up to date.
• Double-check that the water line behind your refrigerator is not twisted or kinked.
• Check that the correct saddle valve is installed. Having the incorrect saddle valve installed can lead to issues like low water pressure. A low volume of water flow will cause small, hollow ice cubes.Learn more about ensuring correct water pressure for your KitchenAid^® refrigerator.
• Use a leveler to ensure that your refrigerator and ice maker are level so water distributes evenly throughout the ice tray.
• Make sure that your freezer is set to 0°F (-18°C) and your refrigerator temperature falls within the range of 33–40°F (0–4°C).
• It is also important to flush the water system as often as you change the water filter. Learn more about how to flush your refrigerator’s water system.

3. LEAKING WATER

A refrigerator ice maker that is leaking can cause ice clumps to form in the bin or create a messy puddle on the surface below. Below are a few potential solutions to consider.

POSSIBLE SOLUTIONS

• Gently break up any blockages with a long plastic or wooden handle, like a spatula, for hard-to-reach places.

• If necessary, remove and defrost the ice bin or, if ice is lodged in the dispenser, place a towel and dish below the chute and allow the ice to thaw naturally.Learn more about how to defrost a freezer if needed.

• Use a leveler to ensure that the ice maker floor is level. If the results show any misalignment, you may need to reinstall the ice maker to ensure it’s level, or adjust the refrigerator feet if the entire unit is unlevel.Make sure to consult your installation instructions for how to properly level your refrigerator or ice maker.

• Locate your ice maker’s fill valve and check that the fill cup is aligned directly below the spigot of the valve.

4. BAD TASTE OR ODOR IN ICE

Fresh-tasting ice is a refreshing addition to your favorite drink. If your ice has a bad taste or odor, and you've already cleaned your ice machine, there may be another underlying problem.Check out some possible simple solutions below.

POSSIBLE SOLUTIONS

• To prevent odd tastes and contaminants it's important to maintain a regular routine of replacing your water filter every 6 months or as needed.

• If you don't plan on regularly using the ice in your ice maker, try dumping the old ice and rotating the ice out on a regular basis.

• When packaging and wrapping frozen foods, it's important to use supplies that are freezer-friendly to help keep ice cubes from being exposed to unwanted odors.

5. ICE MAKER MAKING TOO MUCH ICE

The control arms of some ice makers are programmed to detect a full ice bin and halt ice production accordingly. If your ice bin is overflowing, it could indicate that something isn't working as it should. It may be beneficial to periodically turn the ice maker on and off to prevent overflow, but excess ice production can be easy to fix. Read below for possible solutions.

POSSIBLE SOLUTIONS

• Ensure that the ice bin is properly positioned to catch any ice that comes from the mold above by double-checking its location.

• Inspect the control arm for any breaks or cracks, ensuring that it is firmly attached and in the correct position according to your owner’s manual. If you notice any damage, it's best to contact a professional for assistance with diagnosing the issue and arranging for a replacement or repair.

6. ICE MAKER IS FROZEN

When your ice maker has frozen over with large chunks of ice, it may seem challenging to determine the underlying cause of the issue. Fortunately, some common solutions outlined below are simple to perform on your own.

POSSIBLE SOLUTIONS

• Adjust your refrigerator's thermostat to a temperature range of 33–40°F (0–4°C) and set your freezer's thermostat to 0°F (-18°C). Allow both compartments to run for 24 hours so they can reach their new temperature and begin thawing the ice maker and inlet tube.

• A frozen ice maker could also indicate a frozen water line. The water inlet tube is situated at the back of the ice maker and can be defrosted using warm air or water. Although it may be possible to defrost the waterline yourself, it's recommended to seek the help of a professional for assistance with diagnosing and repairing the issue.

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HOW LONG DOES IT TAKE FOR AN ICE MAKER TO MAKE ICE?

If the refrigerator is completely cooled, ice makers should typically produce a batch of cubes about every three hours. When newly installed, it may take up to three days to fill the ice bin, depending on the model and other factors.

HOW DO I RESET MY ICE MAKER?

To reset your ice maker, first find the reset switch or button. This can be found behind a small panel inside the freezer compartment or near the ice maker itself, depending on the model. Press and hold the reset switch for 5 seconds and then release it. Wait a few moments for the ice maker to restart. If your model doesn't have a reset switch, push down on the white arm, also known as the bail arm, until you hear it click twice. The process for resetting an ice maker can vary depending on the make and model of your appliance so be sure to check your owner’s manual.

HOW CAN I MAINTAIN AND CARE FOR MY REFRIGERATOR’S ICE MAKER?

Refrigerator ice maker maintenance and care helps ensure that it works efficiently and produces high-quality ice. Here are some tips to help you maintain and care for your refrigerator's ice maker:

1. Clean the ice maker regularly: Cleaning the ice maker is important for its care. Use a soft cloth and warm soapy water or an ice machine cleaner to wipe down the ice maker's exterior and interior. Be sure to remove any debris, dirt or grime that may have accumulated inside the ice maker.
2. Check and replace the water filter: Your refrigerator's water filter is essential for producing clean and fresh-tasting ice. Check the water filter every six months and replace it if necessary. Follow the manufacturer's instructions to ensure you replace the water filter correctly.
3. Inspect the water supply line: Ensure that the water supply line is not kinked or damaged. Check it regularly to ensure that it is properly connected and that there are no leaks.
4. Use the ice maker regularly:Even if you don't need ice, use the ice maker regularly and empty the ice bin from time to time to maintain fresh ice in your ice bin.

By following these tips, you can help ensure that your refrigerator's ice maker remains in good condition and produces high-quality ice.

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