Cookie Troubleshooting Guide (2024)

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Updated October 13, 2020

Cookie Troubleshooting Guide (1)

Everyone makes mistakes, even experienced cookie bakers like you. Don't worry, we got baking in the Betty Crocker Test Kitchens to find out how to fix flat cookies, burnt cookies and other travesties in the future.

Why Are My Cookies Flat?

Cookie Troubleshooting Guide (2)

Mistake: When cookies turn out flat, the bad guy is often butter that is too soft or even melted. This makes cookies spread. The other culprit is too little flour—don't hold back and make sure you master measuring. Finally, cookies will also flatten if placed and baked on hot cookie sheets. Keep it cool to start with.

How to Fix it: If too-soft butter was the culprit, try refrigerating cookie dough for 1 to 2 hours before baking. If too-little flour was the issue, try adding an additional 1 to 2 tablespoons of flour to the dough. Then, bake a test cookie. If neither were the mistake, it was probably a too-hot pan that caused the spreading. Cool your cookie sheet before baking another batch.

How to Avoid it: Allow your butter to come to room temperature—then cut it into pieces. The perfect temp should take about 30 minutes. Make sure you’re using the most accurate measuring method and the correct measuring tools. Cool your cookie sheet in between batches—allow the sheet to sit at room temperature for 5 to 10 minutes, then run under cold water and dry—this will cool the sheet without it warping.

How Come My Cookies Baked Together?

Cookie Troubleshooting Guide (3)

The Mistake: When cookies bake together, it’s because they were too close. Just like us, cookies need a little breathing room—otherwise, they have a meltdown!

How to Fix it: Make a snack of your cookie clump or break it into pieces and use it as a topper for your ice cream sundae!

How to Avoid it: Give your cookies space...about 2 inches apart. You should be able to fit a dozen cookies onto a sheet. Remember to let your cookie sheets cool in between batches or your dough will spread.

Why Did My Cookies Burn?

Cookie Troubleshooting Guide (4)

The Mistake: Let's get to the bottom of burnt cookies! A few things can cause your cookies to burn: a dark-colored cookie sheet could cause it or if the temperature is at full tilt. And, sometimes it’s just the simplest answer: cookies were baked too long.

How to Fix it: The good news is, you only bake one sheet at a time, so your recipe isn't ruined because of one burned batch. The bad news is, burnt cookies just aren't the same as the real things, so throw them out and start again!

How to Avoid it: Use a shiny, silver-colored aluminum cookie sheet, which will reflect heat. Timing is everything too. Remember to set a timer as the cookies enter the oven. It’s also a good idea to use an oven thermometer to check your oven’s temperature. A piece of advice, oven temperature gauges can be 25 to 50 degrees off.

Why Did My Cookies Bake Unevenly?

Cookie Troubleshooting Guide (5)

The Mistake: If your tray of cookies bakes up unevenly—with some cookies tough and overdone and others too soft and raw—it’s probably because the cookie dough balls you started with were too varied in size.

How to Fix it: As long as the cookies are not tooth-breakingly hard or raw, you can still enjoy them. You could remove the cookies that are done and keep the others cooking for a few minutes more.

How to Avoid it: Luckily, this is an easy one. Use a spring-loaded cookie scoop or tablespoon measure your cookies to the T. Cookies will get done at the same time, and you won’t wind up with a tray of cookies that’s simultaneously overdone and underdone. Get the inside scoop on cookie shaping.

Why Did My Cookies Stick to the Sheet?

The Mistake: Cookies stick to the sheet when they’ve been left to cool for too long.

How to Fix it: When this happens, put the cookies back in the oven to soften enough that they release from the pan. Simple! This should happen quickly, in 1 to 2 minutes. Remember, you're warming them up again, not baking them!

How to Avoid it: Pay as much attention to your cooling process, as you do to your baking process. Most recipes advise leaving cookies on the sheet for 1 to 2 minutes, after being removed from the oven. This allows cookies to set and makes them easier to move. Next, place cookies on a cooling rack to finish cooling completely.

Now that you know what not to do, learn what to do. With tips from the Betty Crocker Test Kitchens, you’ll be baking perfect homemade cookies in no time.

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Cookie Troubleshooting Guide (2024)

FAQs

Cookie Troubleshooting Guide? ›

Dough with not enough flour was sticky and hard to transfer. Dough that had too many eggs was runny and spread out on the pan. Dough with too much flour was like glue—we were able to roll into a ball and it stayed in exactly the same shape throughout its time in the oven.

How do I know what went wrong with my cookies? ›

Dough with not enough flour was sticky and hard to transfer. Dough that had too many eggs was runny and spread out on the pan. Dough with too much flour was like glue—we were able to roll into a ball and it stayed in exactly the same shape throughout its time in the oven.

Why are my cookies not working? ›

The most common culprit is leavening agents (like Baking Soda and Baking Powder) that are expired. Another possible cause is too much butter in the dough or not enough flour. Surprisingly, weather (aka humidity, elevation etc) can play a huge roll in your cookies spreading or not.

Why did my cookies turn out like cake? ›

When cookies are too cakey, there are two main culprits: too much leavening (baking powder or baking soda) or too much egg. If there is too much baking powder or baking soda in the dough, the cookies will rise too much when baking, creating a cakier structure. Eggs also promote a cakey structure in cookies.

Can deleting cookies cause problems? ›

Erasing cookies can help speed up your computer. However, deleting information can make it take longer to log into frequently visited websites.

How do I clear corrupted cookies? ›

In Chrome
  1. On your computer, open Chrome .
  2. At the top right, click More. Clear browsing data.
  3. Choose a time range, like Last hour or All time.
  4. Select the types of information you want to remove.
  5. Click Clear data.

How do I resolve cookies problems? ›

You can go with some steps which may fix this issue:
  1. Refresh the Webpage.
  2. Crosscheck the URL.
  3. Clear your Browers Cookies and Cache.
  4. Disable Unknown Chrome Extensions.
  5. Try to open the page in Incognito Mode.
  6. You may find a login panel where you need to enter the login details to access the page.
  7. Contact the Website Owner.
Apr 27, 2024

What is the main problem with cookies? ›

Cookies themselves are harmless since the data they contain never changes. They are unable to install malware or viruses on computers. Some cyber attacks, unfortunately, have the ability to access user browsing sessions and hijack cookies. They can trace people's browsing history, which is dangerous.

How do I fix cookies on my computer? ›

Click 'Tools' (the gear icon) in the browser toolbar. Choose Internet Options. Click the Privacy tab, and then, under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK.

What if I put too much butter in my cookies? ›

Too much butter makes cookies turn out just as you'd expect: very buttery. This batch of cookies was cakey in the middle, but also airy throughout, with crispy edges. They were yellow and slightly puffy in the middle, and brown and super thin around the perimeter.

Why are my cookies flat and spread out? ›

OVEN IS TOO HOT

If your cookies consistently come out flat, you may have selected the wrong baking temperature. If you bake cookies using too much heat, the fats in the dough begin to melt before the other ingredients can cook together and form your cookie's rise.

How to tell what's wrong with cookies? ›

Mistake: When cookies turn out flat, the bad guy is often butter that is too soft or even melted. This makes cookies spread. The other culprit is too little flour—don't hold back and make sure you master measuring. Finally, cookies will also flatten if placed and baked on hot cookie sheets.

What makes cookies fluffy and not flat? ›

Room temperature butter is just the right consistency to incorporate air when it's creamed with sugar. These trapped air pockets result in risen, fluffy cookies. If the butter is any warmer, it won't incorporate enough air and your cookies will have less rise.

How do you know if cookies have gone bad? ›

Off Smell or Taste: Any rancid, sour, or just "off" smell or taste is a clear indicator that cookies have gone bad. Mold: This is a definite sign of spoilage. If you see any mold, the cookies should be discarded immediately.

What problems can cookies cause? ›

Here are some risks related to the use of cookies.
  • Websites can share the information collected from their cookies to third-party applications.
  • Unsecured websites can use cookies to steal and compromise your sensitive information.
  • Malware can be disguised as cookies to access and compromise your data.
Dec 1, 2022

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