Chick-fil-A says it will never bring back one favorite menu item (2024)

FAQs

What can Chick-fil-A employees not say? ›

The Real Reason Chick-fil-A Employees Won't Say "You're Welcome" The "my pleasure" policy is an important, though unofficial, part of the chicken giant's company culture. Meghan Overdeep has more than a decade of writing and editing experience for top publications.

Fast food menu items come and go, but some we are particularly sad to see leave. That is certainly the case with the announcement that Chick-fil-A will no longer sell its side salad as of April 3.

Team Member. Focused on giving each customer a great experience, restaurant Team Members can offer service and hospitality everywhere in the restaurant, including front and back of house and in the drive-thru.

But two decades ago, Chick-fil-A borrowed a tactic from The Ritz-Carlton that would become a central element of its brand culture: Employees replying to customers who thank them by saying "my pleasure," instead of "you're welcome" or "no problem."Although it's a small gesture, the polite response fits into Chick-fil- ...

Tattoos must not be visible on face or neck. Visible tattoos must not contain profanity or be racially offensive, sexually explicit, violent, vulgar or otherwise offensive to other Team Members and Guests.

Few raises, fast-paced, stressful

A typical day at work was often very busy and fast-paced. Mild-level managers leading the shifts cared about their employees but most of the directors above them did not seem to care. While the work was stressful at times it was a fun job and the team was a large part of that.

“Hairstyles must be neat and professional in appearance. Unnatural hair colors or eccentric styles (e.g., Mohawks, shaven designs, etc.) are not permitted.”

Other Notable Menu Items

While the Chick-fil-A Chicken Sandwich takes the top spot as the most popular item, there are several other menu offerings that have also captured the hearts and taste buds of customers: Waffle Fries: These crispy, golden waffle-cut fries are the perfect accompaniment to any Chick-fil-A meal.

"But as our sales volumes grew, it just wasn't feasible to keep adding to the menu without taking anything away." Chick-fil-A cut cole slaw from the menu in January to make room for a new "superfood" side of kale and broccolini in a maple vinaigrette dressing.

What do Chick-fil-A employees say instead of thank you? ›

Returning home, Truett decided to ask Chick-fil-A's local Owner-Operators, Team Members and corporate staff to implement and respond with “my pleasure” whenever someone said thank you.

One day when Truett was staying at a hotel, an employee responded to his thanks with a sincere “my pleasure.” The memory of that interaction, and the way it made Truett feel, stayed with him. Returning home, he encouraged his team to respond with “my pleasure” whenever a customer said thank you.

What is Chick-fil-A's slogan? In 1995, a pair of rebel cows first painted the words “Eat Mor Chikin” on an Atlanta, Georgia, billboard. Since then, the boisterous bovines have found creative ways to use the slogan to encourage humans to eat chicken (and not beef).

It would not be fair for those of us who serve the food to accept tips because we are not the only ones responsible for the food. There are the cooks, those who bag the food or arrange it on the tray. Also, we make a very decent wage. While we do appreciate those who want to tip us, we cannot accept it.

Returning home, Truett decided to ask Chick-fil-A's local Owner-Operators, Team Members and corporate staff to implement and respond with “my pleasure” whenever someone said thank you.

Typically I say “have a lovely day” or “enjoy your day!” I think it is more polite to say blessed, but it is not required for team members to say. It could be thought to mean, “Have a day blessed by Satan.” Why do employees at Chick-fil-A always say "my pleasure" and not “you're welcome” or “have a nice day”?

Driving the news: Chick-fil-A's brand has always been known to foster a sense of genuine hospitality. Chick-fil-A employees are known to respond to customers by saying “my pleasure,” instead of “you're welcome” or “no problem.”