Flight was delayed due to needing a replacement flight crew. Delta changed the aircraft type in Detroit. One hour delay. But once in the air, good flight
Meh. A late flight meant I missed my connections, and a 2pm LAX arrival turned into gettin in after midnight.
It was good until there was a 3 hour delay because there was not any pilots to fly the plane.
Boarding was chaotic. I didn’t finish dinner because I went to bed early. Breakfast omelet was overcooked and tasteless but croissant was better than usual. Plane was dirty—crumbs in every seam and lavatory was poorly maintained (paint peeling, etc.) and toilet paper had not been refreshed before takeoff. No cubby for storage in first and seat was narrow.
Wifi wasn’t working well so we couldn't view any media.
Food service was bare-bone. Better bot to have any at all rather than hand out premade coffees and cookies to random few passengers.
Crew was great. Friendly, calm, interesting, happy to be there. That makes a huge difference. Plane was very quiet. Also quite empty so I had three seats to sleep across
Had assistance at airport getting from arrivals gate to departure gate; I couldn't have managed without that extra help. Thank you Delta.
They charge me for the luggage which is was included on the ticket
More space in the cabin. The guy in front of me leaned his seat back and I felt he was sitting in my lap.
When I got our tickets, my husband and I were easily able to get seats together (including a window seat). When we checked in at the airport all the seats were reset and we had to pick new ones, so we couldn’t sit together because there were only middle seats! Ugh that’s the worst. We were back so far we had to check our carry ons which was annoying because I bring an expensive camera that I don’t/cant check so I had to reorganize my items. Once we were seated on the plane we had to wait an hour to take off and they said there was some weather/air traffic in Denver but it was unclear. The lady I sat next to complained that our seats didn’t go back and we both got free complimentary snack boxes which were quite good. I wasn’t going to say anything about the seats, they were the typical uncomfortable kind. It would have been fine if the 2 hr flight hadn’t turned into 3 hrs. Not the best flight but also not the worst.
The lady at the check in counter wasn't helpful
They crew was very lovely, took off on time, arrived according to schedule. Was able to make my connection.
Two staff were rude, loud and burnt out I think. Two were friendly kind and helpful.
Comfortable and efficient crew. But did not have my ginger ale
Horrible , we missed our flight because they were way to busy for there airport to handle. We waited in line for the over three hours to be told there’s nothing they can do. Worst experience in any airport ever ,staff member from Lufthansa made it there job to be rude and unhelpful. I’m going to be calling to see if I can change flights because a 3 hour layover in a poorly ran airport isn’t enough.
Nothing they cancelled my connection and couldn't get me on a flight for 3 more days
Was 4 1/2 hours delayed. No food options, poor entertainment and cramped seats made worse by people in front reclining while we could not as in back row.
The baggage handlers broke the handle on my bag that they put under the plane that I checked on the jetway. They traded it out for a less quality bag in Tulsa. But, they said they would try to fix it. Bologna! There was no fixing that bag handle. Someone didn’t care how they treated the bag.
Frankfurt airport is the worst. Passengers are forced to use stairs to get to the terminal or catch a shuttle. Very inconvenient for passengers who are ambulatory challenged or have physical handicaps.
They took away my first class ticket for my plane ride from Ickx to Tucson because they’re plane was late getting there. They offered me nothing in return
Terrible customer service playing as usual was late and the Denver tried to get to a bus, but it already scheduled for service to Fort Collins, but because they could not help me at all at the baggage service desk. I missed the bus by one minute after they kept me arguing about how to handle my bag which have not gotten onto the carousel, Customer Service and Denver at the baggage claim customer service had the nerve to say she did not fly the plane and the responsibility of the bag was all mine. Pathetic.
Plane was delayed an hour causing me to miss my flight to London and now I am not arriving until Sunday instead of Friday. I am stranded at airport and they give me $12 of food vouchers. It's a joke and everyone I talked to was rude
The Airline was not prepared for weather delays. We were held up due to an incoming flight being delayed and so we did not have a flight crew. This caused an extra delay for departure by 2 hours.
When you pay for Premium Economy and you’re promised amenities for the extra money, you expect them to work. They didn’t. USB connector wouldn’t charge continuously. 120v outlet wouldn’t hold anything you plugged into it. The adapter would just fall out. The noise canceling headphones stopped noise cancelling in the first 15 minutes for EVERYONE. No one on the plane knew how to fix it so I couldn’t listen to any movies. I just put in my AirPods and went to sleep. Very unhappy with the crappy Panasonic entertainment system. I won’t buy premium again.
When you pay for Premium Economy on an 787 and you’re promised amenities for the extra money, you expect them to work. They didn’t. USB connector wouldn’t charge continuously. 120v outlet wouldn’t hold anything you plugged into it. The adapter would just fall out. The noise canceling headphones stopped noise cancelling in the first 15 minutes for EVERYONE. No one on the plane knew how to fix it so I couldn’t listen to any movies. I just put in my AirPods and went to sleep. Very unhappy with the crappy Panasonic entertainment system. I won’t buy premium again.
I was fine with everything except for the last breakfast, where I did not have an option. the only availability was what I could not enjoy eating.
Everything went on schedule so I have not much to say. I was a bit disappoint with the breakfast choice - I did not have a choice as there was only one option left by the time the trolly came to my end and I could not enjoy it.
Thankfully no connections off of this one on the day of the flight as it was delayed 90+ minutes.
The plane was freezing cold. Normally I’m fine on planes but I needed to toss a sweatshirt on this time.
Ridiculous that the plane was so late (3+ hours) and blaming weather even though other flights were coming and going. Also gate agent pulled me aside to measure my personal item. My personal item disassembled and fit in the slot. I was told that was unacceptable and I had to throw away the wheels of my pet carrier even though they fit in the slot. Per the gate agent, it had to be 1 piece. That's the spirit of Spirit- screw the customer to try and milk more money out of them.
You plan your itineraries too closely together. My Albuquerque flight to Las Vegas was delayed by 45 minutes. Upon arriving in Las Vegas I missed my flight to Portland by 5 minutes, doors closed on a group of us!! Then another delay in Las Vegas from 10:11 schedule to 11:35 pm departure. Arrived in Portland @ 2:40 am. Had to take Uber to get to my sister’s house. On the other hand your crew members were friendly and professional. PLEASE IMPROVE YOUR FLIGHT PLANS AND BE RESPONSIVE TO YOUR CUSTOMERS NEEDS!!!!
The flight was minimally delayed and after landing we needed to wait an hour, hungry, thirsty, and with other customers improper behavior. Flight was good and quick, boarding was delayed but quick. Thanks
Every last departure to get to our two destinations was horrible delayed putting us way after midnight to get to home and had to pay extra day for parking due to them getting us back to Myrtle Beach airport after midnight. The attendant on our flight from Newark decided to spray disinfected down the aisles and cause our eyes mouth and throat to burn and thanks to that we have suffered sinusitis. Shame on Kayak for having this airline on your site.
It was on time, no issues, everyone was courteous and of course, affordable.
Overall, poor. Boarding was extremely slow, which caused flight delays.
My flight was canceled, resulting in not being able to make my daughters graduation in time.
Terrible leg room, seats don’t recline, delayed flight, and even water isn’t free onboard
They didn’t let me get my boarding pass through the app because I have a lap infant. The ticket said to see a gate agent but there was no gate agent available. I was supposed to go to the kiosk. Ended up missing my flight and they said that I never checked in to my flight so there was nothing that could be done. I will never fly spirit again. Not even worth the hassle and poor customer service.
Cancelled my flight , currently stuck in Houston and will likely miss my cruise
