Accessory probably not supported by iPhone what to do

This cable or accessory is not certified or supported. What to do if this message appears?

accessory, probably, supported, iphone

China rules! But not in this case and here’s why.

In the comments on our site, readers are still asking questions related to using USB cables for iPhone and iPad. Some people complain that when charging or syncing with iTunes, a message appears on the smartphone screen stating that “this cable or accessory is not supported or certified.” At the same time, the device does not charge or sync, it is also impossible to restore or update the gadget. Why “Apple” smartphones and tablets “don’t like” some USB cables and what can be done about it?

These messages first appeared in iOS 7 on the iPhone 5. “This accessory is probably not supported.” On iOS 8 and later, the messages were slightly changed. “This cable or accessory is not certified, so it cannot be guaranteed to work reliably with this iPhone.” There are several reasons:

You are using a non-original and non-certified USB cable.

The Lightning connector looks simple only from the outside; a microcircuit with 4 microchips is hidden under its shell. We do not fully know how they work and what the specific one is intended for, but it is reliably known that this controller:

  • Switches the contacts to which the iPhone is connected. Lightning connector. reversible and plugs into the connector either side.
  • Responsible for the secure transfer of information between the device and the computer when syncing with iTunes, restoring and updating iOS.
  • Limits voltage and amperage when charging the device.

Yes, the original Lightning cable is too expensive, for example, in the Russian App Store they ask 1,590 rubles for it. And this is for 1 meter of wire and two connectors, one of which is the simplest (USB).

In defense of user interests, manufacturers of accessories came forward and offered analogs. However, “cable to cable is different,” and in pursuit of the lowest cost price, some manufacturers (mainly Chinese) “forget” to add the necessary microchips to the Lightning connectors so that they at least comply with the MFi license. What is this license?

MFi (short for “Made for iPhone / iPod / iPad”. Made for iPod / iPhone / iPad) is Apple’s licensing program for manufacturers of accessories compatible with iPhone, iPod Touch and iPad.

Apple vouches for certified cables and accessories, for which it receives the corresponding monetary deductions from each unit, which means they are safe for your device (in theory).

In addition to the price, the original Apple USB cables have serious durability problems: they quickly fray and break.

I myself stopped using the original Lightning cable from the iPhone 5s in favor of the black Juicies with lightning connector and I do not regret it at all.

So, in order for your iPhone, iPod Touch and iPad to charge at acceptable voltage and current, and also sync without errors, use at least a certified Lightning cable. It is cheaper than the original one. But, if you do not have such an opportunity, there is a way how to protect Apple and charge, sync and restore iPhone using the cheapest cables.

“The cable is not certified.” What to do?

When the message “This cable or accessory is not certified” appears, click “Close” in the window of this message.

The above message will appear again. click “Close” again.

  • Disconnect the cable from the device without performing any other actions or blocking the screen.
  • Reconnect the cable.
  • Insert the Lightning connector into it and connect the other side to a charger or computer (depending on the task: charge or sync).
  • Turn on your device. After booting, the device will start to charge.
  • If the iPhone is turned on, if you pull out the connector and reconnect it, it will stop charging again, and you need to repeat the procedure again.
  • For jailbroken devices in Cydia, find and install the “Support Unsupported Accessories 8” or “Unauthorized Lightning Cable Enabler” tweak.

    Remember that you cannot completely fix the problem in this way. this is an exclusively temporary solution. Apple can always block a “fired” cable at the iOS level. In addition, you run the risk of running into an expensive replacement of the power controller. the cost of the service starts from 80.

    Therefore, we strongly recommend using either an original accessory or a certified one, for example, any owner of an iPhone 5 and later models can afford this).

    There are times when the warning “This cable or accessory is not certified, so its reliability is not guaranteed with this iPhone” appears when the original cable is connected, for example, if

    Clogged connector on iPhone / iPod Touch / iPad

    We have already written about this situation in a separate article. The bottom line is that various debris gets into the connector on the iPhone or iPad (this is especially true for Lightning connectors) and accumulates there for a long time. At some point, the debris becomes so much that it breaks the contact of the cable in the connector. and, accordingly, a corresponding warning appears. The solution is to gently clean the debris from the connector. To do this, you can use a toothpick or cotton swab moistened with alcohol. I advise you to clean the Lightning connector when the iPhone is turned off.

    USB cable is damaged

    If you are definitely using the original cable, and the ill-fated message still appears on the screen, your cable may simply be damaged.

    If there are no visible signs of damage, take a knowingly intact (and, of course, original) cable for verification and check the operation of your device with it. If it works, change the cable to a new one.

    And finally. Since 2008, I have been using original cables to charge and sync my iPhones and iPads all the time. it’s safe and reliable. But if one of them was damaged and out of order, I did not buy the other original one. it was expensive. Instead, I used a certified one, which I advise you. If this is not at hand, one or two times you can charge the device with the cheapest cable, but do not abuse it. the “surprise” can sneak up unnoticed.

    We direct the marafet in the Lightning connector

    Ok, let’s get back to more serious and adequate solutions. Your iPhone or iPad’s Lightning connector may be clogged with dust or some other substance. What to do in this case? And everything is simple: we take a thin and oblong object and carefully clean this connector. Our recommendation: take a toothpick and wrap a piece of cotton wool tightly on its very tip. much better than any ear stick. So, take our tool and clean the Lightning connector with light movements. We do not press anything, we do not press anything, we do not poke anything deeply anywhere. adhere to such simple recommendations and no problems will arise. Hovering over the marafet, connect the charger to your device and check if the error “This accessory is probably not supported” appears this time.

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    We use a different USB port on the computer

    Let’s imagine that you are faced with this error while trying to charge your iPad / iPhone through the USB port of your personal computer. Not a good idea, because the charging process will be quite slow in this case, but we all do it periodically as needed. Did you think that the problem is not with the Lightning cable, but with the USB port of the computer to which you are trying to connect your gadget? For inexperienced users, the USB port may seem almost indestructible, but in fact, such a thing is very easy to disable. Gently pushing down on the USB cable connected to the port? Believe me, this is enough to break it. We connect the Lightning cable to another USB port on our PC and check for the error “This accessory is probably not supported.” If the error disappears it’s time to go to the service center, but only with a PC.

    Normal reconnection of the Lightning cable

    It may seem to you that you have properly connected the Lightning cable to your device. We take and remove the cable from the corresponding connector, inspect it for damage, and then plug it back in again. See if the error “This accessory is probably not supported” is shown on the display and draw conclusions. No, we do not consider you an idiot, but each of us from time to time still finds himself in this kind of situation.

    How to fix “This accessory is probably not supported” for iPhone and iPad?

    “This accessory is probably not supported”. this message can be seen when trying to connect the charger to your iPhone or iPad. Charging a mobile device is a trivial task. What could have gone wrong during this seemingly simple procedure? In today’s article, we will tell you what are the reasons for the appearance of this alarm message and how you can get rid of it as soon as possible in order to finally charge your Apple device normally.

    Fraud with the “Close” button (another extraordinary solution)

    Another blatantly wacky solution that can surprisingly work. Ok, an error has appeared on the display of your iPhone / iPad. hold down the “Close” button with your finger and disconnect the Lightning cable. And that’s all you need to do. It is not clear what exactly such a strange manipulation does, but after it the error “This accessory is probably not supported” may disappear, if you believe the messages on the network. Again, try it, because you may be that lucky

    Potential reasons for “This accessory is probably not supported.

    Most often, there are several reasons for the appearance of this message. and you will not like any of them.

    Reboot iPhone / iPad when charging is connected

    We’re not sure if this trick can be called a real solution, but let’s get it straight. Some users, who themselves have encountered this problem, recommend that when an error appears, simply restart their device without disconnecting the Lightning cable from it. You might be thinking, “What is this nonsense? And what should fix it? ” It’s hard to believe in it, but in some cases it is possible to get rid of this error with just such a stupid decision. So again:

    • connect a charger to your iPhone / iPad;
    • wait for the error “This accessory is probably not supported”;
    • restart the device using the power button on the case.

    And that’s all. If you’re lucky, this message will disappear and nothing else will interfere with the charging process.

    Using an uncertified cable

    Many people prefer cheap Chinese cables, which are not only much cheaper in price, but also have a wider variety of models. However, Apple products are adept at recognizing uncertified accessories and displaying a corresponding error on the screen, prohibiting them from performing any actions: charging the device or transferring data. But there are always ways to work around this problem.

    Cleaning the charging port on the device

    As we already stated in the reasons, the error “This accessory is probably not supported” may appear due to a dirty charging port on your iPhone or iPad. The problem can be solved by a simple cleaning port of the connection.

    Grab something like a paper clip and gently try to clean the Lightning connector on your device of anything that might be in there. Perhaps dust has collected there or something has got there that does not allow establishing a correct connection with the device.

    Once you’re done cleaning, try connecting the Lightning cable to your iPhone or iPad again. Contamination is the second most common cause of this problem. However, if this was not the case, then we have sad news for you.

    Trick with error message

    So, if none of the above helped to solve the error “This accessory is probably not supported”, then you can resort to one little trick with the message itself. Connect the Lightning cable to your Apple device and wait for the error to appear.

    As soon as it appears, press and hold the “Close” button on the display, and then disconnect the Lightning cable from the device. Then plug it back in and see if the problem has been fixed. This method helps very few, but, as users note, it sometimes works.

    Reconnecting the Lightning cable

    So, the solution to this problem in most cases is quite simple. First of all, you should try to simply reconnect your device to the Lightning cable several times to try to get rid of the error. Some users claim that after they have reconnected the charger to their iPhone or iPad several times, the error “This accessory is probably not supported” has disappeared.


    The famous advice of our computer grandmothers “One hundred troubles. one Reset” sometimes works for modern iPhones. Try to reboot the device with the lightning cable already connected.

    Warning “This accessory is probably not supported

    This or similar warnings can appear on iPhone, iPad, or iPod touch for several reasons. This article describes what to do when this warning appears.

    Such warnings can appear in the following cases.

    • Accessory defective, damaged, or not certified by Apple.
    • Accessory is not supported by the device.
    • IOS device connector is dirty or damaged.

    Try the following to fix this problem.

    Fixing the error “This accessory is probably not supported

    Change USB port

    If you were trying to connect iPhone to your Mac or laptop before getting the error, try changing the USB port. If after this the error message disappears, then the cause of the problem was a port malfunction.

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    Workaround the error

    If the accessory is incompatible, but this incompatibility is spelled out only at the software level, then you can try to deceive the system. There are two ways that were found by the users themselves.

    “This accessory is probably not supported”. error causes and solutions

    In rare cases, when connecting an Apple device to a charger or computer via a Lightning cable, an error message appears. The reason may be damage to the cord, use of a non-original product, dirt on the connection port, etc. Depending on the source of the problem, a set of measures should be taken to eliminate it.

    In the current article, we will figure out what it means “this accessory is probably not supported”, what are the causes of the error, what are the methods for solving and working around the problem.

    Clearing and Verifying Login on Smartphone

    A similar situation can arise with a faulty or heavily contaminated cable input on a mobile device. In this case, the answer to the question why the iPhone writes that the accessory is not supported is quite simple.

    In case of severe contamination, the contact is broken, as a result, the device “does not see” all the necessary points for connecting the cord and gives an error. This can happen if the phone is dropped in the dirt or if you regularly use it in a dusty environment. Cleaning can be done in two stages:

      Take a fine toothpick and carefully pick out the debris from the hole. It is important not to damage the contacts. The action is carried out without significant effort.

  • Wrap a toothpick with a broken-off tip with a cotton swab, moisten the tip in alcohol and wipe visible contacts.
  • It will not be superfluous to carry out a similar operation with the cable, since during connection, it could also get dirty.

    Operating system update

    Updating the OS to the latest version can help resolve the error. The developers may have made adjustments to ensure that there are no connection failures. It is recommended that you back up your phone files and settings to the cloud or iTunes before proceeding.

    Updating on a device is done in one of three ways:

      “Through the air.” It is enough to go to the phone settings, open the “General” item and go to the “Software update” tab. Next, the download and installation of a new version of the OS is carried out.

    Using iTunes. The second update option, which helps fix the problem when charging iPhone displays the message “This accessory is probably not supported.” In this case, you do not need a mobile Internet or Wi-Fi hotspot. After connecting to a PC, start the program, go to the “Overview” tab and select the “Update” item. Then select “Download and update”. Wait until the procedure is complete and follow the instructions on the screen.

    Automatic update. In order not to worry about the presence of the latest OS version on your device and completely eliminate this reason, it is recommended to activate the self-update of the system. This is done in the same section as in the first paragraph of the list. you must activate the slider opposite the line “Auto update”.


    Sometimes you can get rid of the problem by simply plugging and unplugging the cable several times. Perhaps the contacts have come off or there was a small speck in the connector that breaks the connection. Such manipulations can also have an impact if there is a place on the cable with a bad wire connection.

    Although the method only helps occasionally, it is worth trying it, because it only takes a few minutes.

    Reasons for the message

    There are the following reasons for this notification:

  • damaged USB port to which you are connecting;
  • a non-original accessory purchased from another manufacturer (often in China) is used;
  • dirty or damaged port on the mobile device.
  • Depending on the cause, appropriate measures are taken to eliminate it. Let’s consider this issue in more detail.

    “This Accessory May Not Be Supported” on iPhone, iPad, or iPod? The Fix!


    The first option to get around the “this accessory is probably not supported” error is to reboot the device with the cable connected. After starting the system, the message should not appear. If the manipulation is successful, then charging will go or connect to another device.

    Cable check

    There can be two variants of the problem:

      Damage. breakage in the braid or at the joints with the plug. Occurs when inaccurate handling or due to an initially small margin of safety.

  • Non-original accessory. In an effort to save money, some Apple product owners purchase peripherals from other manufacturers that have poor compatibility in the first place.
  • Both problems are verified by replacing the cable with the original one. If the error no longer appears, then a new accessory should be purchased.

    This accessory is probably not supported by the iPhone. how to fix

    Sometimes, when a person needs to charge his device from Apple, he may be faced with the fact that a message is displayed on the phone display that this iPhone cannot work with the connected device and does not support it. This happens when the iPhone is connected to a charger or PC via the “Light” connector. The article will explain how to solve the error “This accessory is probably not supported by the iPhone.”.

    Methods to fix the problem on iPhone 5, 6, and 7 and other models

    If the cause of the problem has not been found and there is not the slightest suspicion of a particular component, then you should perform all the following steps in turn. It is advisable to start with simpler instructions, and end with more complex and time-consuming.

    OS update

    If the problem is not caused by mechanical factors, but by a software malfunction, then it is recommended to update the iOS operating system to the latest update. The new firmware could well solve the problems that prevent you from connecting to certain devices using a certain type of cable.

    Before the actual update, experts recommend creating a backup of all important files to the cloud or iTunes. It is also advisable not to forget to back up the operating system itself.

    The update can be done in three ways:

    • Through the Internet. To do this, go to the iPhone settings, select the “General” item and click on “Software Update”. If the components are available, they will be installed by user consent.
    • Via iTunes. This method does not imply a mobile network or Wi-Fi connection, as it is performed from a PC. To complete it, you need to connect your phone to your computer, launch iTunes and go to the “Overview” section, where the “Update” option is selected. All that remains is to wait and follow the instructions on the screen.
    • Automatic update. It is recommended to always agree with the operating system if it offers to install the update automatically. This allows you to avoid many problems and bugs that are inherent in older versions of the OS.
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    You can enable auto-update as follows:

    • Go to “Options”.
    • Select the section “Basic parameters”, then the subsection “Update”, which will be the item “Auto update”. It must be put into an active state.

    Updating the software helps solve the problem of incompatibilities

    The main causes of incompatibilities

    There are many reasons why an accessory is not supported by the iPhone and a notification appears. The most common ones are:

    • Broken cable contacts. If the cord has been used for a very long time, then it may simply be damaged or severely bent. Even original accessories from Apple sooner or later become unusable. Often the user himself is to blame for this, but if the phone has been used for more than one year, then this device could be damaged due to the banal aging process. If the damage is visible to the naked eye, then the problem is definitely in the USB cable. If the gap is imperceptible, then it is likely that the reason lies in something else. You can check the cable for a break by connecting it to another phone or testing it with a multimeter.
    • Damage to the USB port to which you are connecting. Very often this happens due to the fact that the port constantly accepts various cables, flash drives and other drives. It can fail, become loose and lose contact with the motherboard. In addition, it may be contaminated with dust and dirt, foreign bodies that interfere with the passage of electric current through the cable.

    The error stating that the accessory is not supported by the iPhone appears quite rarely

    • Using a non-original Chinese accessory that was purchased from an unreliable manufacturer. Chargers and cables purchased on the market and from an unauthorized supplier can cause the phone to simply not see them or, in the worst case, fail. Often, such wires are made anyhow and do not shine with quality or reliability. They can break the very next day or after a few days. If the cord is cheap, then this is not a problem, but if it damaged the phone, then you will have to contact the service center.
    • Dirty or damaged connectors on the mobile device itself. The same problems as with the USB port on a computer can occur with the charging connector on the phone. It can also become clogged with dust, dirt, lint, or simply lose contact.

    Important! The solution to a problem depends on its source. It is necessary to carry out a set of measures that will be aimed at its elimination.

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    Cleaning and checking the connector

    A notification about the inability to connect may also appear due to dust or other foreign particles entering the connector on the phone. If the reason lies in this, then it will be very simple to solve it, but you need to act carefully.

    With serious contamination, not only can the contact be broken, but it is quite likely that a breakdown will occur due to the bent elements of the connector tongue. Contaminants could get into the phone from a or when using it in a dusty room, for example, at a factory.

    The cleaning process is carried out in two steps:

    • Take a sharp, but not metal object, such as a toothpick. It is inserted into the connector and gently removed lumps of dust or other contaminants. When most of the debris has been removed, you need to blow out the hole for the cable.
    • The same toothpick is wrapped in thin layers of cotton wool or gauze, which is slightly soaked in an alcohol-containing solution (cologne or special means) in advance and pushed into the same hole. With light and gentle movements, the remaining dirt is collected.

    Important! Cleaning can also be done with a USB cable or a port on a personal computer. There is a great chance that these details were the cause of the error.

    An error that appears against the background of the cable connection can signal poor contact


    Very often, the error can be solved by a couple of reconnections of the device from the USB cable. Contact elements could come off the cord, or a speck of dust appeared in the connector, which interfered with the passage of electric current and the creation of a connection. The same actions will help to cope with the problem when there are places on the cable with poor-quality conductor contact.

    Important! Although such actions do not always help, they do not take very long. That is why you need to start any troubleshooting and troubleshooting with them.

    If the iPhone does not support a charger, then you can try restarting the gadget.

    Using a non-original and non-certified USB cable

    Often people want to save money, and when the original charger or USB cable breaks down, they purchase their cheap counterparts from China. It won’t end well. In many cases, phones simply do not support the old charging or data transfer methods that are used on non-certified accessories. Sometimes it is even possible that the power connector of the device breaks down or even destroys it.

    Some high-quality substitutes can really work well and for a long time, but in most cases a cable bought on the market for 100 rubles under the guise of an original will not bring anything good to the gadget.

    If there is obvious damage on the charger cable, then it is all to blame